Andrea Reyna
San Antonio,TX
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to patients and guests.
Overview
11
11
years of professional experience
Work History
Housekeeping Attendant
Environmental Services Department
San Antonio, Texas
02.2024 - Current
- Stripped and replaced clean linens, patient beds and disposed of any medical waste following safety protocols to minimize contamination risk.
- Conducted daily meetings with housekeeping staff to review tasks and assignments.
- Coordinated with other departments to ensure smooth operations daily.
- Sanitized surfaces and equipment with appropriate cleaning agents according to established standards.
- Ensured all areas were adequately sanitized, including restrooms, break rooms, and other common areas.
Delivery Courier
Amazon Flex, Independent
San Antonio, TX
04.2022 - 12.2023
- Ability to be prompt and on time with packages.
- Ability to multitask and focus on orders.
- Increased customer satisfaction through work performance.
- Ensured timely delivery of packages to customers in accordance with company standards.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
Lead Receptionist
Allied Universal Security Services
San Antonio, TX
01.2019 - 11.2021
- Silver Trac Software Dispatcher, Field Training Officer (FTO)
- Physical Access Management System (PAMS), Site Access Coordinator
- CCTV's 3VR Operation Center 7.3 Monitoring, Citrix, Lenel OnGuard - Alarm Monitoring
- Executed and performed all duties according to post orders.
- Completed all paperwork according to company guidelines and standard operating procedures.
- Investigated all reported incidents of theft or vandalism on premises.
Security Officer
G4S Solutions
San Antonio, TX
02.2016 - 11.2018
- Full-time security officer.
- Patrolling the Wells Fargo campus.
- Give violations to vehicles that don't have parking permits.
- Resolved residence issues with their private list, and more.
- In charge of letting contractors, residents, and guests through the gate.
Collection Specialist
Account Control Technology
San Angelo, Texas
06.2013 - 01.2015
- Full-time position as a collection specialist for ACT in frontline collections.
- Provided third-party recovery service for Defaulted Student Loans.
- Inbound and outbound call management.
- Online skip tracing.
- Inventory control management.
- Real-time and up-to-date information retrieval.
Education
Bachelor of Arts - Criminal Justice
University of Texas At San Antonio
San Antonio, TX12-2022
Associate of Arts - Criminal Justice
Northwest Vista College
San Antonio, Texas01.2018
High School Diploma -
Earl Warren High School
San Antonio, TX06-2010
Skills
- Skilled in Microsoft Word, Excel, Outlook, Access, and OneNote
- Provide excellent customer service, such as building rapport and resolving their issues
- Highly organized, able to multi-task, and well acclimated to change
- Achieve Goals Under Pressure
- Detail-Oriented Approach
- Strong Organizational Abilities
- Risk Management Awareness
- Effective Team Engagement
Timeline
Housekeeping Attendant
Environmental Services Department
02.2024 - Current
Delivery Courier
Amazon Flex, Independent
04.2022 - 12.2023
Lead Receptionist
Allied Universal Security Services
01.2019 - 11.2021
Security Officer
G4S Solutions
02.2016 - 11.2018
Collection Specialist
Account Control Technology
06.2013 - 01.2015
Bachelor of Arts - Criminal Justice
University of Texas At San Antonio
Associate of Arts - Criminal Justice
Northwest Vista College
High School Diploma -
Earl Warren High School