SELMA MCPHERSON-HARVEY
Kagel Canyon,USA
Summary
Results-driven Customer Service excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Experienced hospitality professional prepared for this role. Strong background in maintaining cleanliness, ensuring guest satisfaction, and upholding high standards. Known for team collaboration, flexibility, and reliability. Skilled in time management, attention to detail, and effective communication.
Skilled Customer Service with track record of providing clean and sanitary environments. Friendly individual adheres to safety protocols and offers task prioritization and organizational skills.
Overview
15
15
years of professional experience
Work History
HOUSEKEEPING ATTENDANT
KAISER PERMANENTE
Panorama City, CA
- Current
- On-Call Position at KPPC: Under general supervision, clean & maintains assigned areas & performs a variety of environmental service duties in & around the medical center in order to maintain a neat, orderly, sanitary & safe environment.
- Upholds KPs Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws. Cleans equipment, surgical areas, storage areas furniture & beds. Cleans spills & flooded areas. Deep cleans & polishes floors & wall surfaces, vacuum carpet areas, dilutes cleaning solutions. Coordinates housekeeping functions w/other departments, employees and patient care.
- 13651 Willard Street Panorama City, CA 9140
DEPARTMENT UTILITY SERVICE WORKER
CITY OF LOS ANGELES DEPARTMENT OF WATER AND POWER
LA, CA
10.2016 - 05.2023
- A variety of cleaning and janitorial tasks in city buildings and minor ground keeping tasks adjacent to said buildings Gardener, Warehouse worker, Water Distribution Warehouse worker. Home Energy Improvement Program, confirmed what customer services are provided, gave additional customers service telephone numbers for other programs.
- - Prepare written documentation or transmit replenishment needs.
- Custodial Duties: A variety of cleaning and janitorial tasks in city buildings and minor ground keeping tasks adjacent to said buildings. Assignments are generally received by means of routine oral or written instructions, and work performed is subject to periodic inspections. A custodian cleans tiles, floors, stairways, hallways and restrooms, waiting rooms, offices, shower rooms and locker rooms, cleans and treatment of rooms, dusts mops and waxes floors, polishes wood desks as needed, cabinets, furniture, book shelves, vacuums and shampoos carpet. To communicate effectively via verbally or written and electronic formats.
- Warehouse/Storeroom Duties: - Change inventory levels based upon data, customer input & knowledge of inventory supply & lead time for replenishment. - May perform inventory analysis. - Deliver supplies, linen, medical records, mail, pharmaceuticals, lab specimens, radiology films, hazardous materials & other items to customers according to prescribed routes & STAT customer needs within specified time frames. - Determine if standard stock/formulary item(s) correctly fulfill customer request. - Verify accuracy of stock/part number, unit of issue, quantity, & time supply required. - Complete & correct recharge & order processing documents as needed. - Rotate & restock supply shelves, checking for & removing outdated supplies. - Maintain organized, clean, & labeled supply areas. - Operates equipment for lifting & transporting supplies such as pallet jacks (manual & electric), hand trucks, & flat bed carts following established safety procedures. - May operate forklift. - Performs other duties as assigned.
- 111 N. Hope Street, LA, CA, 90051
MEDICAL CASEWORKER II/HOUSING
LOS ANGELES COUNTY OF MENTAL HEALTH
Canoga Park, CA
07.2011 - 05.2016
- Upholds Los Angeles Department of Mental Health Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Verifies eligibility and obtains authorization for admitting patients to the clinics. Explains admission process, regulations, policies and procedures. Interview patients or their representatives to obtain required information and makes referrals to Financial Counseling as necessary. Collects and informs patients of required co-payments/deposits as necessary. Reviews reports for coordination of benefits.
- Reviews all required documents for completeness and required signatures. Performs pre-admission functions for counseling cases. Collaborates with psychologist and psychiatrist and other clinical departments to facilitate client assignments.
- Assists in Quality Improvement monitoring as necessary.
- Performs reception duties as required including but not limited to answering phones, greeting members at the front desk, and relieving other clerks for breaks and lunches as appropriate. Establishes and maintains courteous, cooperative relations when interacting with other personnel, Health Plan members and the public.
- Performs other duties as assigned by management team and/or lead admitting staff.
- Responsible for carrying a caseload of 150+ for consumer case management needs. Schedule medical appointments, create care plans, coordinated doctor’s visits and reviewed applications for many agencies.
- Served as lead coordinator and piloted the Housing Project for Dept. Mental Health for our consumer care which provided voucher housing, linkage to all resources as needed, interviews with the City of Los Angeles and County Housing Authority.
- Served as lead coordinator to conduct new hire presentations for Department of Mental Health. Assist with the development and preparation of pilot programs.
- May assist others with same duties or staff.
- Program development, policy development and implementation of mental health services with public, private & community agencies.
- Group facilitation, crisis intervention & stabilization.
- Financial management.
- Fund raising (May Mental Health Events).
- Housing section 8 programs.
- Wellness outreach workers programs.
- Co-occurring disorder programs (substance use)
- Coordinates as a liaison between the patient/family, Health Plans, Medical Staff, Senior Leadership service line and nursing management in the execution of the patient concerns at the point of care and resolve issues as needed.
- Conga Avenue, Canoga Park, CA
Education
High School Diploma -
Central Islip H. S.
Central Islip, N.YWater Systems Technology Associates in Science, AS - undefined
College Of Canyons
Valencia, C.A.06.2021
Bachelor of Science - Education and Sociology
Old Westbury
N.Y07.1991
Skills
- Computer Skills: Microsoft Access, Power Point, Excel, Word, Outlook, Adobe Acrobat, Email, Internet and Intranet
Prior Experience
- CRI-HELP, INC. Counselor. 7/14/09 - 9/30/10
- PROMISES TREATMENT CENTER, Residential Tech. 5/08/07 - 6/26/09
Timeline
DEPARTMENT UTILITY SERVICE WORKER
CITY OF LOS ANGELES DEPARTMENT OF WATER AND POWER
10.2016 - 05.2023
MEDICAL CASEWORKER II/HOUSING
LOS ANGELES COUNTY OF MENTAL HEALTH
07.2011 - 05.2016
HOUSEKEEPING ATTENDANT
KAISER PERMANENTE
- Current
Water Systems Technology Associates in Science, AS - undefined
College Of Canyons
Bachelor of Science - Education and Sociology
Old Westbury
High School Diploma -
Central Islip H. S.