ANDREA RICAFRENTE
Martinez,CA
Summary
Skilled in fostering customer relationships and ensuring compliance with company policies. Known for effective communication and problem solving abilities. Demonstrate strong analytical skills with proven ability to quickly adapt to new environments. Detail-oriented and proven ability to handle multiple tasks effectively and efficiently in a fast-paced environment. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
On-Call Clerical & Noon Supervisor
Martinez Unified School District
10.2024 - Current
- Greet students and observe body language to identify and respond to needs
- Monitor children's activities to verify safety and wellbeing.
- Contribute to a positive school climate by engaging students in conversation while monitoring their activities, promoting socialization among peers from different backgrounds or grade levels.
Caregiver
In Home Support Services (IHSS)
11.2020 - 08.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Part Time Teller
US Bank
10.2019 - 08.2020
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate data entry.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products
Branch Manager
Bank of America
11.2010 - 11.2013
- Established successful partnerships with local organizations to expand brand visibility within the community.
- Expanded branch revenue through strategic marketing efforts and targeted sales initiatives.
- Delivered exceptional customer experiences by addressing inquiries promptly, resolving issues efficiently, and providing personalized solutions.
- Optimized branch operations by closely monitoring key performance indicators and adjusting tactics accordingly.
Education
HIGH SCHOOL DIPLOMA -
TERRA NOVA HIGH SCHOOL
Martinez, CA06.1987
Skills
- Empathetic Communication
- Skilled Issue Resolution
- Logical Reasoning
- Effective Communication Skills
- Experienced with Software Systems
- Efficiently Organized
Timeline
On-Call Clerical & Noon Supervisor
Martinez Unified School District
10.2024 - Current
Caregiver
In Home Support Services (IHSS)
11.2020 - 08.2023
Part Time Teller
US Bank
10.2019 - 08.2020
Branch Manager
Bank of America
11.2010 - 11.2013
HIGH SCHOOL DIPLOMA -
TERRA NOVA HIGH SCHOOL
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