Andrea Rinehart
Bryant,AR
Summary
Motivated and detail-oriented professional with over 10 years of experience in hospitality, accounting, and customer service, including management and night auditing. Skilled in operations, financial reconciliation, and team leadership. Recently self-employed in the resale and auction industry, demonstrating strong organizational, negotiation, and business management skills. Recognized for delivering high-quality service, maintaining accuracy under pressure, and fostering positive guest and client relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner / Reseller (Storage Auctions & Resale)
Self-Employed
2023.01 - Current
- Purchase and manage storage auction units for resale, maintaining accurate profit and inventory records.
- Research, organize, and market items through multiple resale platforms.
- Handle negotiations, pricing, and customer transactions with integrity and professionalism.
- Demonstrate initiative, time management, and budgeting skills to sustain consistent profitability.
Assistant General Manager (AGM)
Holiday Inn Express & Suites
2021.12 - 2022.06
- Supervised daily hotel operations and ensured guest satisfaction in compliance with IHG standards.
- Managed staff scheduling, training, and performance evaluations.
- Oversaw inventory, ordering, budgeting, and vendor coordination.
- Processed deposits, reconciled ledgers, and generated operational reports.
- Maintained employee improvement plans and promoted a positive work culture.
Night Auditor
Holiday Inn Express & Suites
2020.02 - 2022.02
- Completed nightly audits, balanced accounts, and verified all revenue postings.
- Processed guest check-ins and handled overnight service requests and emergencies.
- Prepared end-of-day reports and ensured accuracy of all department closings.
- Managed vendor payments and maintained audit documentation for review.
- Provided excellent guest service, building repeat clientele and loyalty.
Call Center Representative
Hyla Mobile
2014.03 - 2019.09
- Handled inbound calls, resolved technical issues, and provided information on services.
- Consistently achieved 100% of sales goals by upselling to existing customers.
- Trained and supervised 17 representatives in communication and service standards.
- Recorded accurate call logs and implemented process improvements to increase customer satisfaction.
Bartender / Server / Trainer
U.S. Pizza Company
2013.02 - 2018.06
- Delivered efficient and friendly service while training new staff on restaurant standards.
- Balanced cash drawers, handled transactions, and maintained accurate shift reports.
- Managed high-volume service with strong multitasking and teamwork abilities.
- Contributed to a positive dining experience through attention to detail and guest engagement.
Education
High School Diploma - Medical Assisting
Fayetteville High School
Fayetteville, AR2005-05
Skills
Hotel Operations & Night Auditing
Financial Reporting & Reconciliation
Customer Service & Guest Relations
Cash Handling & Deposits
Microsoft Office & Excel
Business Management & Resale Operations
Staff Supervision & Training
Problem Solving & Conflict Resolution
Organizational & Time Management Skills
Communication & Negotiation
Certification
- IHG Concerto Credentials
- ServSafe Alcohol & Food Handler (if current)
- CPR & First Aid Certified (optional)
Timeline
Owner / Reseller (Storage Auctions & Resale)
Self-Employed
2023.01 - Current
Assistant General Manager (AGM)
Holiday Inn Express & Suites
2021.12 - 2022.06
Night Auditor
Holiday Inn Express & Suites
2020.02 - 2022.02
Call Center Representative
Hyla Mobile
2014.03 - 2019.09
Bartender / Server / Trainer
U.S. Pizza Company
2013.02 - 2018.06
High School Diploma - Medical Assisting
Fayetteville High School