Andrea Rivas Lopez
Orlando,Fl
Overview
5
5
years of professional experience
Work History
Physician Services AR Representative Remote
Conifer Health Solutions
05.2022 - Current
- Trained, mentored and served as first contact for several new employees, trained them in EPIC and company's and insurance's policies; resulting in higher team performance and increased productivity.
- Identified patterns and presented management with valuable information that resolved ongoing issues.
- Delivered results within standards, followed policies, and guidelines; resulted in high score evaluations and employee of month award on December 2022, March 2023, and April 2024.
Tutor and Mentor
The Sunshine Method
11.2021 - 09.2023
- Created personalized tutoring sessions for average of 5 students per month, considering and complying with their individual needs.
- Managing large caseloads- including session, weekly ,and monthly reports on students' progress.
- Conducted individual mentoring sessions when needed by student to provide safe space for them to express and share their experiences and struggles; as well as guided them to resources for individual necessities.
- Collaborated with students to complete homework, identifying strengths and weaknesses to improve performance in school.
Psychologist Assistant
Dr. Franz Siles
07.2021 - 08.2021
- Internship with Psychologist, Dr. Franz Siles, in job requested by Government of Bolivia; to identify effect of COVID-19 pandemic on medical staff.
- Shadowed Dr. Siles when conducting psychological assessments on 20 ICU nurses.
- Documented and reported findings that were submitted to government officials, resulting in free of charge therapy for medical staff.
Curriculum Assistant
Valencia Community
08.2019 - 08.2021
- Coordinated and conducted over 10 individual and group study sessions per week for Algebra and Pre- Algebra college courses.
- Created strong connections online and in-person with students from all different backgrounds and grade levels.
- Identified student's learning challenges and proposed different methods for learning, resulting in grade improvement and material retention.
- Monitored student progress and implemented intervention strategies, as well as shared different college resources to support student success.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL04.2021
Associate of Arts - General Studies
Valencia Community College
Orlando, FL07.2019
Certificate - Certified Peer Educator (CPE)
Valencia Community College
Orlando, FL01.2019
Certificate - QPR Suicide Prevention
Valencia Community College
Orlando, FL10.2018
Skills
- Fully Bilingual (Spanish and English)
- Case documentation and file management
- Customer service
- Teaching and tutoring
- Individual and group counseling
- Detail-oriented
- Analytical and Critical Thinking
- Empathetic
- Strong ability to solve problems
- Excellent written and oral communication skills
- Deep knowledge of Microsoft Word, EPIC, Alert MD, Insurance Portals, Teams, and PowerPoint
Accomplishments
- The Trevor Project as TrevorChat/ TrevorText counselor, 2023.
- Orphanage "Puntiti" for infants and youth with special needs. Summer 2021, 2019, 2017.
- Coalition for the homeless at day-care and kitchen, Spring 2019.
- LGBTQ+ activities on Pride day with MAC Cosmetics, 2019.
- Alzheimer's and Parkinson's elderly home "La familia", Fall 2017.
Timeline
Physician Services AR Representative Remote
Conifer Health Solutions
05.2022 - Current
Tutor and Mentor
The Sunshine Method
11.2021 - 09.2023
Psychologist Assistant
Dr. Franz Siles
07.2021 - 08.2021
Curriculum Assistant
Valencia Community
08.2019 - 08.2021
Bachelor of Science - Psychology
University of Central Florida
Associate of Arts - General Studies
Valencia Community College
Certificate - Certified Peer Educator (CPE)
Valencia Community College
Certificate - QPR Suicide Prevention
Valencia Community College
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