ANDREA RIVERA
WESLEY CHAPEL
Summary
Reliable Student with skills in leadership and commitment. Expert at leading and coordinating with others on a multitude of projects throughout history of academic excellence. Dedicated to working until projects are completed and meeting highest standards.
Overview
7
7
years of professional experience
Work History
Cake Decorator
Publix
08.2022 - Current
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
Catering Coordinator
Publix
03.2021 - 08.2022
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
Front Desk Representative
Ideal Massage LLC
06.2020 - 01.2021
- Kept accounts in balance and ran daily reports to verify totals
- Prepared weekly employee work schedules for [Number] team members so all shifts received adequate coverage
- Collected deposits, fees and payments, processed all financial data and gave receipts and change to customers
- Planned coverage needs and organized services to support incoming special events
- Entered customer data using Mangomint and other software and updated information whenever patrons changed rooms
Sales Associate
Loris Gifts
06.2019 - 06.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Greeted customers, helped locate merchandise and suggested suitable options
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Displayed merchandise by arranging in appealing and orderly way to boost sales
- Used POS system to process sales, returns, online orders and gift card activations
- Aided Spanish and English speaking customers
Merchandiser
Dillards
09.2018 - 01.2019
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Managed customer relations and customer service through daily communication and interaction
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Responsible for displaying company's products in the stores
- Responsible for stocking and receiving freight
- Updated seasonal displays such as windows and mannequins to highlight current product lines
Education
Associate of Arts - Accounting And Finance
Hillsborough Community College
Tampa, FL12-2025
Associate of Applied Science - Biology
Santa Fe College
Gainesville, FL01.2021
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL01.2017
Skills
- Data entry
- Administrative skills
- Reliable
- Effective planning
- Sales experience
- Teamwork
- Interpersonal communication
Languages
Spanish
Native or Bilingual
Timeline
Cake Decorator
Publix
08.2022 - Current
Catering Coordinator
Publix
03.2021 - 08.2022
Front Desk Representative
Ideal Massage LLC
06.2020 - 01.2021
Sales Associate
Loris Gifts
06.2019 - 06.2020
Merchandiser
Dillards
09.2018 - 01.2019
High School Diploma -
Wesley Chapel High School
Associate of Arts - Accounting And Finance
Hillsborough Community College
Associate of Applied Science - Biology
Santa Fe College
Similar Profiles
Kaylee WickKaylee Wick
Customer Service Staff Member at PublixCustomer Service Staff Member at Publix
Lars WalklingLars Walkling
Grocery Stock Clerk at PublixGrocery Stock Clerk at Publix
Josphine UzomaJosphine Uzoma
Customer Service at PublixCustomer Service at Publix