Andrea Rivera

Gainesville,GA

Summary

Bilingual customer service professional with experience in managing customer accounts, resolving concerns, and maintaining strong communication in fast-paced environments. Skilled in problem-solving, documentation, negotiation, and relationship building while consistently meeting performance support in both English and Spanish and creating positive customer experiences.

Overview

years of professional experience

Work History

Collections Representative

Prolix Partners LLC

04.2024 - 04.2026

Managed a high-volume portfolio of customer accounts while maintaining professionalism and accuracy.
Assisted customers with account concerns and payment options through inbound and outbound communication.
Built rapport with customers to improve contact rates and encourage account resolution.
Maintained detailed documentation for account tracking and compliance.
Adapted communication style to improve customer interactions and outcomes.
Consistently met daily call and performance expectations.

Assistant Teacher

First Baptist Preschool

02.2023 - 03.2024

Managed classroom structure and supported positive student behavior.
Built trust with parents through daily communication.
Strengthened communication and conflict resolution skills in a team setting.
Assisted lead teacher in developing age-appropriate lesson plans and activities.

Warehouse Worker

Carters Oshkosh

03.2022 - 04.2022

Maintained accuracy and speed in order fulfillment.
Followed company procedures to meet daily productivity goals.
Supported team operations in a fast paced environment.
Reduced order processing times with streamlined picking, packing, and shipping procedures.

Kitchen Staff Member

Captain D's Seafood

07.2021 - 09.2021

Maintained cleanliness and organization in a high volume environment.
Supported team operations to ensure efficient service.
Followed food safety and workplace standards.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

High School Diploma -

East Hall High School

Gainesville, GA

Skills

Bilingual: English & Spanish
Customer Service & Account Support
Inbound & outbound Communication
Payment Coordination

Problem Solving
Performance Goal Achievement
Documentation & Recordkeeping

Timeline