Norma Lara
Smart Start Inc.
Dallas,TX
12
years of professional experience
Bilingual customer service and healthcare support professional with over 10 years of experience in patient services, insurance verification, appointment scheduling, call center operations, and administrative support. Skilled in handling high-volume calls, resolving customer concerns, maintaining accurate records, and delivering compassionate service in fast-paced environments. Seeking a remote work-from-home position where strong communication, organization, and multitasking skills can contribute to team success.
Work History
Bilingual Collections Rep
11 Months- Managed collection accounts to ensure timely payments and minimize delinquencies.
- Developed effective communication strategies to negotiate payment arrangements with clients.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing resources to locate debtors and updated information in company system.
- Negotiated to collect balance in full.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Bilingual Customer Service Representative
6 Months- Handled inbound and outbound customer calls in a high-volume call center environment.
- Assisted customers with account questions, payment arrangements, and issue resolution.
- Maintained professionalism while meeting productivity and customer service goals.
- Resolved complex customer issues through effective communication in English and Spanish, fostering trust and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Communicated with management when customer issues escalated and worked to find resolutions.
Call Center Associate
2 Years- Scheduled appointments and routed calls to nursing staff and healthcare providers.
- Verified insurance information and updated patient records accurately.
- Provided excellent customer support while managing multiple phone lines.
Bilingual Front Desk Receptionist
2 Years- Answered patient calls, scheduled appointments, and verified insurance coverage.
- Checked patients in/out and processed new patient paperwork.
- Maintained accurate billing codes and patient documentation.
Blue Phone Specialist / Medical Assistant
5 Months- Communicated lab results to patients and coordinated prescription refill requests.
- Scheduled follow-up and lab appointments while maintaining patient confidentiality.
Bilingual Medical Assistant
6 Months- Recorded vital signs, collected specimens, administered vaccines, and updated patient charts.
- Assisted with immunotherapy procedures and medical documentation.
Bilingual Medical Assistant
3 Years 4 Months- Performed patient intake, lab support, scheduling, and payment processing.
- Updated medical histories and ensured accurate patient records.
Education
High School Diploma
Skills
Bilingual: English & Spanish
Customer Service
Insurance Verification
Appointment Scheduling
Call Center Support
Team player
Goal oriented
Friendly voice
Great phone demeanor
Administrative Support
Medical Records Management
Multitasking & Communication
Timeline
Bilingual Collections Rep
Smart Start Inc.
07.2024 - 06.2025Read More
Bilingual Customer Service Representative
Smart Start Inc.
01.2024 - 07.2024Read More
Call Center Associate
LBU CC
11.2021 - 11.2023Read More
Bilingual Front Desk Receptionist
Irving Coppell Primary Care
04.2019 - 04.2021Read More
Blue Phone Specialist / Medical Assistant
Healing Hands Ministries
11.2018 - 04.2019Read More
Bilingual Medical Assistant
Medico M.D
05.2017 - 11.2017Read More
Bilingual Medical Assistant
Planned Parenthood
06.2013 - 10.2016Read More
Molina High School
High School Diploma
Read More