Summary

Overview

Work History

Education

Skills

Languages

Timeline

Marilynn Ann Mora Albarran

Springdale,AR

Summary

Results-driven bilingual (English-Spanish) professional with 10+ years of experience in customer service, records management, call center operations, and sales. Demonstrated success achieving sales goals, building strong customer relationships, and delivering exceptional service in high-volume environments. Recognized for maintaining accuracy, meeting quality and production standards, and resolving customer issues through effective communication and problem-solving.

Professional with comprehensive experience in administrative tasks, adept at maintaining organizational efficiency and supporting office operations. Strong focus on team collaboration to achieve results, with flexibility to adapt to changing needs. Reliable in managing multiple responsibilities, skilled in data entry, document management, and customer service. Known for effective communication, problem-solving, and maintaining high standards in all tasks.

Overview

years of professional experience

Work History

General Clerk III Bilingual

Serco

Rogers, AR

12.2018 - Current

Maintain and update agency records and forms.
Input and manage information within internal databases.
Conduct outbound telephone calls and provide customer support.
Process record updates while maintaining accuracy and compliance.
Consistently meet required production and quality standards
Assisted in data entry tasks, enhancing database integrity through meticulous attention to detail.

Call Center Representative

Manpower

09.2018 - 12.2019

Delivered fast, knowledgeable customer service and support.
Resolved customer issues with a positive, solution-oriented approach.
Followed call scripts while maximizing customer satisfaction.
Entered and maintained customer data accurately in company systems

Sales Consultant

AT&T

04.2016 - 08.2018

Supported consumer and business customers with billing and account management.
Served as a translator for English- and Spanish-speaking customers.
Consistently worked toward and achieved sales goals.
Established loyal customer relationships through outstanding service.
Managed multiple tasks efficiently in a fast-paced environment.

Sales Representative / Store Manager

MetroPCS

05.2014 - 04.2016

Sold wireless products and services while creating customized customer solutions.
Managed store inventory and ordering processes.
Led daily operations and demonstrated leadership skills.
Ensured a positive customer experience throughout the sales process.

Cashier / Drive-Thru Associate

Braum's Ice Cream

03.2012 - 04.2014

Delivered excellent customer service in a high-volume environment.
Handled cash transactions and utilized basic math skills.
Managed multiple priorities while maintaining efficiency and accuracy.
Demonstrated strong product knowledge and communication skills.