Geovanni Villagomez
Magna,UT
Summary
Bilingual mortgage servicing professional with over 8 years of expertise in loss mitigation, documentation review, and compliance oversight. Proven ability to guide customers through loan workout options while training teams on documentation processes to ensure strict adherence to CFPB, RESPA, TILA, and GSE guidelines. Proficient in MSP and advanced Excel, with a strong track record of collaborating across departments to resolve complex cases and ensure accurate and timely closing of workout packages. Committed to delivering exceptional service and fostering positive outcomes for clients in challenging financial situations.
Overview
10
10
years of professional experience
Work History
Bilingual Loss Mitigation Supervisor
Select Portfolio Servicing, Inc.
02.2017 - Current
- Review and explain loan workout packages (modifications, forbearance, deeds-in-lieu, short sales) to customers, ensuring clear understanding and compliance with investor requirements.
- Train and coach a team of 10–15 specialists on documentation review, compliance standards, and customer communication best practices.
- Ensure documentation accuracy and compliance with CFPB, RESPA, TILA, and GSE guidelines.
- Collaborate with internal departments (cashiering, investor reporting, loan accounting) to resolve issues and ensure seamless completion of workout agreements.
- Monitore pipeline of workouts, resolving escalations, and ensuring deadlines were met for loan cures and investor submissions.
- Utilize MSP and Excel for tracking performance, analyzing data, and preparing reports for leadership.
- Evaluate borrower eligibility for appropriate workout solutions based on established criteria and guidelines from investors or insurers.
Fraud Crime Specialist II
Wells Fargo
11.2016 - 02.2017
- Investigated and resolved complex account activity, mitigating fraud risks.
- Communicated findings and resolution steps clearly while maintaining strict confidentiality.
Senior Sales Representative
T-Mobile
07.2015 - 11.2016
- Delivered customer service solutions while consistently exceeding sales targets.
- Trained and supported team members to drive collaboration and success.
Education
High School Diploma -
Granite Peaks High School
Salt Lake City12-2007
Skills
- Loss Mitigation Workouts: Loan Modifications, Forbearance, Short Sales, Deeds-in-Lieu
- Documentation Review & Quality Control
- Investor & Regulatory Compliance (CFPB, RESPA, TILA, Fannie Mae, Freddie Mac, Ginnie Mae)
- MSP (Black Knight) System Proficiency
- Workflow Optimization & Process Improvement
- Cross-Departmental Collaboration
- Bilingual: English & Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Loss Mitigation Supervisor
Select Portfolio Servicing, Inc.
02.2017 - Current
Fraud Crime Specialist II
Wells Fargo
11.2016 - 02.2017
Senior Sales Representative
T-Mobile
07.2015 - 11.2016
High School Diploma -
Granite Peaks High School
Similar Profiles
John McAllisterJohn McAllister
Call Center Associate at Select Portfolio ServicingCall Center Associate at Select Portfolio Servicing
Monique ChinnMonique Chinn
Customer Care Expert at Select Portfolio ServicingCustomer Care Expert at Select Portfolio Servicing
Sara AdamsSara Adams
Consumer Ombudsman Supervisor at Select Portfolio ServicingConsumer Ombudsman Supervisor at Select Portfolio Servicing
Dave AuvaaDave Auvaa
Ramp Agent at IDSRamp Agent at IDS
Joanie DeverJoanie Dever
Early Stage Collections Agent at Progressive LeasingEarly Stage Collections Agent at Progressive Leasing