Rebecca R Berlanga
Houston,USA
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Willing to relocate: Anywhere
Overview
13
13
years of professional experience
1
1
Certification
Work History
Collections Representative
Cmc construction services
04.2016 - Current
- Managed collections processes to enhance cash flow and reduce outstanding receivables.
- Negotiated payment plans with clients to resolve overdue accounts effectively.
- Managed high-volume accounts receivable collections to optimize cash flow.
- Monitor assigned accounts to identify delinquent payments, investigate historical data for each debt, and update account status records.
- Make sure we are following Texas Lien/ Bond laws for each customer.
CAM ANALYST/ Collection Rep
Commercial Metals Co
05.2022 - 05.2023
- Identified and resolved problems through root cause analysis and research.
- Validated results and performed quality assurance to assess accuracy of data.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Collected, arranged and input information into database system.
- Generated reports detailing findings and recommendations.
- Checked documents and identifying credentials for all parties.
- Looked for signs of fraud or coercion and refused notarization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Credit Administrative Assistant
Commercial Metals Co
06.2020 - 06.2022
- Handled reporting, filing and collections paperwork for credit group.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Outside Sales Expeditor
Commercial Metals Co
07.2018 - 06.2022
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Performed required travel for training and scheduled events.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Inventory /Safety Administrator
Commercial Metals Co
08.2016 - 01.2018
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Verified contents of inventory loads against Bills of Lading.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Inspected worksites, practices and gear for compliance with established safety standards.
- Responded to any emergencies as instructed and with utmost efficiency.
- Recognized, documented and advised on removal of hazards.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Conducted safety audits and investigated plant quality issues.
- Checked written JSAs and permits for adherence to regulations.
Inside Sales Representative
Commercial Metals Co
03.2015 - 08.2016
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Emphasized product features based on analysis of customers' needs.
Materials Specialist
Cima Services
01.2014 - 02.2015
- Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
- Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
- Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
- Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.
Inside Sales Representative
White Cap Construction Supply Inc.
05.2013 - 12.2014
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Education
San Jacinto College District
Pasadena, TX05.2025
Skills
- Analytical Thinking
- Computer skills
- Deadline Adherence
- Negotiation
- Complex Problem-Solving
- Quality Standards
- Phone etiquette
- Customer Support Needs Assessment
- Data Integrity Assurance
- Customer Satisfaction
- Administrative Management Spanish Native or Bilingual
- Customer service
- Microsoft Office
- Spanish
- Purchase Orders
- Client Inquiries
- Process Improvement
- Microsoft Excel
- Workflow Analysis
Certification
Driver's License
Languages
Spanish
Professional Working
Timeline
CAM ANALYST/ Collection Rep
Commercial Metals Co
05.2022 - 05.2023
Credit Administrative Assistant
Commercial Metals Co
06.2020 - 06.2022
Outside Sales Expeditor
Commercial Metals Co
07.2018 - 06.2022
Inventory /Safety Administrator
Commercial Metals Co
08.2016 - 01.2018
Collections Representative
Cmc construction services
04.2016 - Current
Inside Sales Representative
Commercial Metals Co
03.2015 - 08.2016
Materials Specialist
Cima Services
01.2014 - 02.2015
Inside Sales Representative
White Cap Construction Supply Inc.
05.2013 - 12.2014
San Jacinto College District