Andrea Rizo
Little Rock,AR
Summary
Dynamic manager with a proven track record at Mojitos & Margaritas Grill and Bar, excelling in team leadership and customer service. Enhanced operational efficiency through staff training and conflict resolution, achieving high customer satisfaction. Skilled in problem-solving and negotiation, successfully reducing costs while maintaining service quality.
Overview
10
10
years of professional experience
Work History
Manager
Mojitos & Margaritas Grill and Bar
06.2022 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Dental Assistant
North Little Rock Pediatric Dental Group
08.2019 - 05.2022
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
Dental Assistant
Leap Kids Dental
06.2016 - 12.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared patient x-rays and images for dentist review.
Teller
U.S. Bank
08.2014 - 08.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Teller
Metropolitan Bank
07.2013 - 07.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Dental Assistant - Dental Hygiene
Eastern Vocational Colleges
Little Rock05.2016
High School Diploma -
Estem High School
Little Rock05.2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Problem-solving
- Multitasking
- Organizational skills
- Team development
- Hiring and training
- Customer relationship management
Languages
Spanish
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Mojitos & Margaritas Grill and Bar
06.2022 - 10.2023
Dental Assistant
North Little Rock Pediatric Dental Group
08.2019 - 05.2022
Dental Assistant
Leap Kids Dental
06.2016 - 12.2019
Teller
U.S. Bank
08.2014 - 08.2016
Teller
Metropolitan Bank
07.2013 - 07.2014
Dental Assistant - Dental Hygiene
Eastern Vocational Colleges
High School Diploma -
Estem High School
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