Andrea Roberts
Union,SC
Summary
Working professional highly effective at branch, account and project management. Extensive knowledge of different products and services, as well as business development and customer service.
Overview
12
12
years of professional experience
Work History
Receptionist / Office Manager
Tire & Auto Service Center
Union SC
03.2014 - 06.2016
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Pleasantly and courteously interacted with customers.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained high standards of customer service during high-volume, fast-paced operations.
Branch Manager
Citifinancial
Spartanburg
06.2004 - 10.2009
- Recommended loan approvals and denials based on customer loan application reviews.
- Maintained current loan and pricing information on the online banking website.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Developed and maintained relationships with local real estate agents.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Received superior customer service satisfaction scores for 8 consecutive quarters.
Education
Bachelor of Science - Business/Economics & Finance
University of South Carolina Upstate
2003
Skills
- Friendly
- Cheerful demeanor
- Team player
- Approachable
- Organized
- Sales professional
- Knowledge of Equifax Application Engine
- Familiar with account coding
- Cash handling expertise
- Strong team-builder
- Goal-oriented
Timeline
Receptionist / Office Manager
Tire & Auto Service Center
03.2014 - 06.2016
Branch Manager
Citifinancial
06.2004 - 10.2009
Bachelor of Science - Business/Economics & Finance
University of South Carolina Upstate