Miranda Beasley
Arkansas ,AR
Summary
Dynamic and empathetic professional with a proven track record at St. Vincent's Hospital, excelling in organization and problem-solving. Demonstrated ability to enhance customer satisfaction through meticulous attention to detail and effective team collaboration. Skilled in telephone etiquette and scheduling, consistently delivering exceptional service to a diverse clientele.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
25
25
years of professional experience
Work History
Receptionist / Office Manager
Kendrick Ford Logistics LLC
04.2014 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed incoming calls with precision, directing them to relevant departments.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed schedules for drivers.
- New hire orientation
- Answered phone promptly and directed incoming calls to correct offices.
- Addressed and remedied customer issues.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Concierge
St. Vincent's Hospital
02.2022 - 02.2025
- Supported guests with unique needs, ensuring exceptional service delivery.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Maintained detailed records of guest preferences to personalize future visits.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
Concierge
Madison Rehabilitation
01.2000 - 02.2013
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Education
High School Diploma - English
J A Fair
Little Rock, AR06.2006
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Schedule management
- Phone etiquette
- Attention to detail
- Problem-solving
- Team collaboration
- Courteous and professional
- Records management
Timeline
Concierge
St. Vincent's Hospital
02.2022 - 02.2025
Receptionist / Office Manager
Kendrick Ford Logistics LLC
04.2014 - Current
Concierge
Madison Rehabilitation
01.2000 - 02.2013
High School Diploma - English
J A Fair
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