Summary
Overview
Work History
Education
Skills
Awards
Languages
LEADERSHIP & COMMUNITY INVOLVEMENT
Timeline
Generic

Andrea Rocha-Martinez

Enterprise,AL

Summary

Customer-focused and dependable professional with two years of experience in a fast-paced environment, including Shift Lead and Champion of Development responsibilities. Experienced in communicating with customers and team members, managing multiple priorities, coordinating schedules, organizing information, solving problems, and training employees. Strong active listening and communication skills with the ability to remain professional, organized, and efficient while handling a high volume of responsibilities. Seeking to bring strong customer service and organizational skills and scheduling position.

Overview

1
1
Language
5
5
years of professional experience

Work History

Back of House shift lead/development champion

Chick-fil-A
Enterprise, Alabama
08.2024 - Current
  • Trained and coached team members to improve performance, accuracy, and customer service.
  • Coordinated employee schedules and training while managing changing priorities.
  • Communicated expectations clearly and provided feedback to support team development.
  • Resolved operational issues and adjusted workflow during high-volume periods.
  • Led team meetings and collaborated with leadership to improve communication and efficiency.

Realtor

Century 21 Regency Realty, Inc.
Enterprise, AL
10.2023 - Current
  • Guided clients through home buying and selling processes.
  • Coordinated open houses and property showings for potential buyers.
  • Built and maintained relationships with clients and industry professionals.
  • Negotiated contracts and agreements on behalf of clients.
  • Engaged in conversations with clients to understand their needs and preferences.
  • Organized property showings and documentation to meet client deadlines and priorities.

Summer Consular/ Nursery

YMCA
05.2024 - 07.2024
  • Managed multiple tasks simultaneously to ensure seamless operations in fast-paced environment
  • Collaborated with team members to align efforts and meet project goals
  • Delivered high-quality work consistently to maintain team standards

Teacher

Enterprise Christian Learning Center
Enterprise, AL
07.2022 - 11.2022
  • Analyzed options to support informed decision making for curriculum development.
  • Utilized speaking skills to enhance communication with parents, ensuring alignment on student progress.
  • Actively listened to foster a collaborative environment for diverse ideas.

Counselor

YMCA
Enterprise, AL
01.2022 - 04.2022
  • Collaborated with diverse individuals to foster inclusive environment.
  • Facilitated communication among team members to enhance collaboration.
  • Organized tasks to streamline workflow and meet project deadlines.

Sales Associate/Cashier

TJ-Maxx
Enterprise, AL
05.2021 - 08.2021
  • Developed skills in cash handling and customer service as a cashier.
  • Supported customers in finding products and enhancing their shopping experience.
  • Guided customers with fitting room selections and personalized clothing recommendations.
  • Organized merchandise displays for optimal customer engagement.

Education

Associate - Paralegal/ General Studies

Enterprise State Community College
Enterprise, AL
09-2026

High School Diploma -

Enterprise High School
Enterprise, AL
05-2022

Skills

  • Customer Service
  • Verbal & Written Communication
  • Active Listening
  • Problem Solving
  • Conflict Resolution
  • Multitasking
  • Time Management
  • Team Leadership
  • Training & Coaching
  • Organization
  • Bilingual: English & Spanish

Awards

Completing my Associate in Paralegal before graduating High School., Sigma Kappa Delta Honor Society, National Honor Society Member, Wildcat Rep, National Society of High Scholars Vice President.

Languages

Spanish
Native/ Bilingual

LEADERSHIP & COMMUNITY INVOLVEMENT

  • Leadership Coffee County — Participated in a local leadership development program focused on community involvement, leadership, and professional growth.
  • Community & Real Estate Committees — Participated in committees and assisted with organizing real estate and community events.
  • Community Donations & Fundraising — Helped organize donations for ARPAC by communicating with individuals and businesses, collecting donated items, and coordinating the organization of contributions.
  • Christmas Event Planning — Helped plan and organize an annual Christmas party, assisting with event preparation and coordination.
  • Salvation Army Volunteer — Participated in the Salvation Army Red Kettle Campaign by volunteering to ring bells and support community fundraising efforts.

Timeline

Back of House shift lead/development champion

Chick-fil-A
08.2024 - Current

Summer Consular/ Nursery

YMCA
05.2024 - 07.2024

Realtor

Century 21 Regency Realty, Inc.
10.2023 - Current

Teacher

Enterprise Christian Learning Center
07.2022 - 11.2022

Counselor

YMCA
01.2022 - 04.2022

Sales Associate/Cashier

TJ-Maxx
05.2021 - 08.2021

Associate - Paralegal/ General Studies

Enterprise State Community College

High School Diploma -

Enterprise High School
Andrea Rocha-Martinez