Andrea Roche
Summary
Customer-focused professional with experience in insurance, policy administration, client relations, and coordinating with multiple insurance carriers. Recognized for excellent communication, strong organizational skills, and ability to manage multiple priorities while delivering exceptional service and building trusted relationships with clients.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Personal Lines Account Manager
Pinnacle Insurance
06.2025 - Current
- Sell new personal lines policies while identifying coverage needs and recommending insurance solutions tailored to each client.
- Manage and service a full portfolio of personal insurance policies, including auto, home, renters, condo, landlord, motorcycle, RV, boat, trailer, and umbrella coverage.
- Generated and presented insurance quotes from multiple carriers, ensuring clients received competitive pricing and optimal coverage.
- Processed policy changes, renewals, endorsements, cancellations, and billing requests with accuracy and efficiency, enhancing overall client satisfaction.
- Built and maintained strong client relationships through exceptional customer service and effective resolution of policy and coverage inquiries.
- Maintain accurate client records and documentation while ensuring compliance with agency procedures and carrier guidelines.
- Support the commercial insurance department by assisting with customer service, policy servicing, and administrative requests.
Machine Operator
Pepperidge Farm
07.2024 - 12.2024
- Ran machines that packed crackers into cartons, bags, and pallets, ensuring efficient packaging.
- Operated various machines during Cracker Packaging process, contributing to smooth workflow.
- Operated machines in production, gaining knowledge of computer systems and pneumatic and electrical machinery.
- Implemented lockout/tagout procedures to ensure workplace safety.
Shift Manager
Marcos Paint Center
01.2022 - 01.2024
- Supervised daily operations and staff performance at paint retail store.
- Created weekly employee schedules to maintain optimal staffing levels.
- Managed inventory levels and ensured product availability for customers.
- Trained new employees on store policies and product knowledge.
- Handled tills and entered data accurately.
Education
High School Diploma -
Catholic School
Nicaragua11-2022
Some College (No Degree) - Marketing coursework
Keiser University
NicaraguaSkills
- Insurance underwriting
- Customer orientation
- Effective communication
- Crisis management
- Negotiation skills
- Team collaboration
- Organized and adaptable
- Creative thinking
Certification
- P&C Insurance License
- Life & Health Insurance License in progress
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Personal Lines Account Manager
Pinnacle Insurance
06.2025 - Current
Machine Operator
Pepperidge Farm
07.2024 - 12.2024
Shift Manager
Marcos Paint Center
01.2022 - 01.2024
High School Diploma -
Catholic School
Some College (No Degree) - Marketing coursework
Keiser University