Andrea Rodriguez
Frisco,Tx
Summary
A relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Fraud Specialist I
JP Morgan Chase
Plano, TX
03.2023 - Current
- Ability to multitask using a computer and simultaneously provide customer support.
- Averaging 90% first call handled rate within the year working.
- Ranking a 5 out of 5 in the client, customer, and stakeholder matrix
- Navigate multiple databases while demonstrating resiliency and extreme adaptability in a fast-paced environment.
- Learned how to effectively use LexisNexis and Chase systems to ensure the client was calling in.
- Picked to be part of a pilot program to properly vet out any fraudulent personnel.
- Work both independently and in a team environment.
- Signed up to assist the supervisor in meetings by documenting the daily meetings.
- Actively participated in employee recognition program
- Produced detailed reports of fraud investigations and presented findings to senior management.
Operating Partner
Sonic Drive
Carrollton, TX
09.2020 - 03.2023
- Took ownership of the store and oversaw talent retention personally.
- Leadership training: 20+ crew Leaders
- Trained 10+ AGMs and 2 GMs
- Retained employees 4 to 6 times more than any other of the 35 stores in the DFW area by ensuring employee wellbeing and training standards were met.
- Increased store revenue.
- Pre-covid March 2020: 115k | Post-Covid March 2021: 157k
- Sept 2020: 148K | Last month worked Sept 2021: 155k.
- Conferred with the team over profit/loss status operations monthly, comparing and collaborating on best practices for future avenues for prosperity.
- Managed effective customer service and quality assurance programs to protect business reputation.
- Oversaw the firm's day-to-day administrative operations, provided guidance to support staff, and enforced compliance with state, federal, and local regulations across the organization.
- Monitored partner performance and provided feedback on areas of improvement.
Assistant Manager
Sonic Drive
Carrollton, TX
01.2018 - 09.2020
- Cultivated uplifting ambiance, increasing job satisfaction and workplace morale through inspiring quality-of-life changes.
- Organized labor scheduling around personal and operational needs and emboldened strengths to promote colleague growth.
- Maintained health and safety through adjustments during dynamic alterations in global awareness, both physically and mentally.
Server
Cheesecake Factory
Allen, TX
04.2017 - 04.2018
- Fulfilled guest needs through careful observation and an extensive knowledge of products.
- Maximized group cohesion while maintaining communal workspaces.
- Supplemented openings in service as needed to uphold an all-around quality experience.
- Maintained a calm and peaceful environment for guests and employees.
- Ensured food handling procedures were followed according to state guidelines.
- Bussed and reset tables to keep the dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Bachelors of Science - Business Managerial Administrative Accounting
Western Governors University
Salt Lake City, UTJune 2012
High School Diploma -
Elizabeth Anne Seton
Richardson, TX06.2012
Skills
- Independently organized
- Detail Oriented, creative problem solver
- Trainer with experience in talent acquisition for individual growth
- Level-headed time manager with adaptive focus for optimization
- Oracle, QSR, Word, Excel, PowerPoint, Datache, LAD, LexisNexis, Main Frame, One Note, Teams
- Personable and empathetic
Timeline
Fraud Specialist I
JP Morgan Chase
03.2023 - Current
Operating Partner
Sonic Drive
09.2020 - 03.2023
Assistant Manager
Sonic Drive
01.2018 - 09.2020
Server
Cheesecake Factory
04.2017 - 04.2018
Bachelors of Science - Business Managerial Administrative Accounting
Western Governors University
High School Diploma -
Elizabeth Anne Seton