Andrea Rodriguez
Aurora,Illinois
Summary
My determination behind getting this job position I have the determination that it takes to learn and be trained I enjoy working as a team to make sales goals . I am a friendly person and enjoy communicating with all types of people. I catch onto things fast and great listener. I can be a great translator because I can speak both Spanish and English and write in both.I have a year of experience with customer service and sales and can be rely on to meet sales goals. Easy to adapt to variety of situations and people with an easy going personality. Always aiming to learn and adapt to the software system
Overview
6
6
years of professional experience
1
1
Certification
Work History
Agent Representative
Freeway Insurance
Joliet, IL
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Agent
Oxford auto insurance Aurora
Aurora
10.2021 - Current
- As an insurance agent I deal with customers calls and questions in regards to their auto policies on a daily. I inform and educate customers about the types of coverages and limits there is in auto insurance. I'm hard working and determinate in selling as many polices each day to meet the sales goals the agency expects us to meets for each month as a team. I take care of customers monthly payments throughout phone calls and in person. I set up appointments to see customers in person to start an auto quote or over the phone as well. At the end of the day we calculate everything that has been sold and send out an email with the total sales made that day and deposit checks
- Provided efficient and courteous service to customers at all times.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Developed contacts with individuals and organizations and applied effective strategies and techniques to promote client success.
Dental assistant
aurora best smiles
Aurora
06.2021 - 10.2021
- Work as a team with the denta doctor who spoke in English and I would help translate in Spanish during customers dental appointments. Help make clients appointments at the front desk and receive clients coming for their appointment. Set up the tools necessary for all customers appointments. And cleaning all tools used upon the appointment that day.
- Educated patients on proper oral care habits and disease prevention.
- Liaised between patients and dentist to explain and support treatment plan.
- Followed stringent security protocols to maintain patient confidentiality information.
- Offered gentle support and delivered compassionate care during dental procedures.
- Took impressions and X-rays in support of patient evaluation and diagnostic care.
Cashier
Tony's supermarket
Naperville
06.2020 - 08.2020
- My job responsibilities were to deal with handling counting money and customers purchases. Interact and socialize with customer questions/concerns and needs with products of the grocery store. Finish the day off with counting my own register at the end the day.
- Greeted and informed customers of products, fostering positive store experiences.
- Built and maintained positive working relationships with co-workers.
- Resolved and de-escalated issues to address customer concerns.
- Processed cash, check and credit cards for customer purchases.
Education
High School Diploma - undefined
Joliet central
Joliet, Illinois05.2019
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted in organizing tasks and schedules to meet deadlines Supported team members in managing time effectively Helped maintain order in project documentation
- Demonstrated effective communication skills to facilitate collaboration and information exchange
- Cultivated emotional intelligence to enhance team collaboration and communication
- Assisted in software knowledge sharing among team members Supported users in navigating software applications effectively Contributed to documentation of software processes and best practices
Certification
Agent
Languages
Spanish , Bilingual
Timeline
Agent Representative
Freeway Insurance
07.2024 - Current
Agent
Oxford auto insurance Aurora
10.2021 - Current
Dental assistant
aurora best smiles
06.2021 - 10.2021
Cashier
Tony's supermarket
06.2020 - 08.2020
High School Diploma - undefined
Joliet central