Andrea Rojas
Rock Hill,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
12
12
years of professional experience
Work History
Taproom Manager
Slow Play Brewing
11.2017 - Current
- Improved customer experience by providing exceptional service and maintaining a friendly, welcoming atmosphere.
- Implemented effective promotional strategies and hosting engaging events.
- Managed inventory and maintained optimal stock levels to ensure product freshness and availability.
- Collaborated with local breweries to offer exclusive beer selections, enhancing the taproom''s appeal to customers.
- Developed strong relationships with vendors, negotiating favorable pricing for products and services.
- Trained and mentored staff on taproom operations, customer service techniques, and beer knowledge.
- Maintained a clean and safe environment through regular inspections and adherence to health code standards.
Manager, Server
The Yolk Cafe
10.2011 - 06.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Education
High School Diploma -
Sturgeon Composite High School
Namao, Alberta, Canada08.2003
Skills
- Multitasking Abilities
- Customer Service
- Computer Proficiency
- Organization
- Adaptability
- Teamwork and Collaboration
References
References available upon request.
Timeline
Taproom Manager
Slow Play Brewing
11.2017 - Current
Manager, Server
The Yolk Cafe
10.2011 - 06.2017
High School Diploma -
Sturgeon Composite High School
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