Andrea Romero
Leadville,CO
Summary
Versatile and results-oriented professional with a proven track record at enhancing team productivity and customer satisfaction. Expert in cash handling and POS system operations, coupled with exceptional time management skills. Demonstrated leadership in fostering teamwork and achieving operational excellence, with a commitment to quality and safety standards.
Overview
8
8
years of professional experience
Work History
Cashier
June Mountain Ski Area
12.2022 - Current
- Greeted customers entering building and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Supervisor
Mammoth Holistics
11.2020 - 04.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Collected, arranged, and input information into database system.
Foreman
Copper Mountain
10.2019 - 03.2020
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
- Championed company values through consistent modeling of ethical behavior and adherence to corporate policies.
- Improved client satisfaction with meticulous oversight of project requirements and quality standards.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Supervisor
Mammoth Mountain
12.2016 - 06.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Associates Of Applied Science - Automotive Engineering
Intellitec College
Colorado Springs, CO08.2012
Skills
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Cash register systems
- Cash handling expertise
- POS system operations
- Drawer balancing
- Multitasking Abilities
- Adaptability
Timeline
Cashier
June Mountain Ski Area
12.2022 - Current
Supervisor
Mammoth Holistics
11.2020 - 04.2022
Foreman
Copper Mountain
10.2019 - 03.2020
Supervisor
Mammoth Mountain
12.2016 - 06.2019
Associates Of Applied Science - Automotive Engineering
Intellitec College
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