Andrea Romero
Phoenix ,México
Summary
Achieved high customer satisfaction by providing exceptional service while efficiently managing multiple responsibilities. ,Cultivated a welcoming environment that left a lasting impression on customers.
Overview
10
10
years of professional experience
Work History
Brand Manager
Dillards Department Store
Phoenix
05.2025 - Current
- Formulated and implemented brand strategies to elevate product visibility and drive customer engagement.
- Evaluated market trends and consumer insights to enhance product positioning and drive promotional strategies.
- Directed budget allocation for marketing initiatives, ensuring optimal expenditure for enhanced brand growth.
- Facilitated brainstorming sessions to cultivate innovative ideas that enhance creativity in branding initiatives.
Accounting Clerk
Océano Rentals
Puerto Peñasco, México
05.2019 - 11.2023
- Accessed financial information to answer questions and gather details about specific accounts.
- Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
- Handled bi-weekly payroll services for 15-20 employees.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Resolved customer inquiries regarding bills and payments.
- Matched orders with invoices and recorded required information.
Front Desk Manager
Peñasco del Sol Hotel
Puerto Peñasco, Mexico
12.2016 - 03.2019
- Corrected guest issues promptly with knowledgeable and friendly service.
- Developed systems for tracking customer preferences to improve customer satisfaction ratings.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Promoted loyalty programs to encourage repeat business from customers.
- Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
- Processed employee time sheets, payroll information and other administrative documents.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Oversaw cash and credit card payment transactions at the front desk.
- Welcomed large volume of guests and improved overall customer service.
Education
Customer Service Skills -
Dillards
Phoenix, AZHigh School Diploma - Human Resources Training
Tucson Marriott University Park
Tucson AzHigh School Diploma -
El Centro De Estudios Tecnológico Industrial No.69
Cd Obregón Sonora05.2016
Skills
- Assisted with completing month-end documentation tasks
- Supported initiatives for staff management
- Helped facilitate team collaboration efforts
- Processed payroll with accuracy
- Aided in purchasing operations
- Contributed to bank statement reconciliation activities
- Managed invoicing tasks
- Organized record management processes
- Handled collections and invoice processing duties
Languages
English, Spanish
First Language
Timeline
Brand Manager
Dillards Department Store
05.2025 - Current
Accounting Clerk
Océano Rentals
05.2019 - 11.2023
Front Desk Manager
Peñasco del Sol Hotel
12.2016 - 03.2019
High School Diploma -
El Centro De Estudios Tecnológico Industrial No.69
Customer Service Skills -
Dillards
High School Diploma - Human Resources Training
Tucson Marriott University Park