Andrea Rosales
Los Angeles,CA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
6
6
years of professional experience
Work History
Receptionist
Law Office of Carlos Cruz
Alhambra, CA
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Store Manager
Charlotte Russe
Downey, CA
05.2022 - 04.2024
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager
Charlotte Russe
Glendale, CA
05.2021 - 05.2022
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
Operations Manager
Justice Tween Brands
Glendale, CA
07.2018 - 06.2020
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Placed prices and descriptive signage to enhance displays and promote items.
- Established and maintained proper high-traffic displays, resulting in increased sales.
Education
High School Diploma -
Miguel Contreras High School
Los Angeles, CA06.2017
Skills
- Team Building and Leadership
- Store Opening and Closing Procedures
- Store Operations Oversight
- Cash Management
- Customer Service
- Multitasking and Organization
- Store Merchandising
- POS Systems
- Time Management
- Cash Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Law Office of Carlos Cruz
04.2024 - Current
Store Manager
Charlotte Russe
05.2022 - 04.2024
Assistant Manager
Charlotte Russe
05.2021 - 05.2022
Operations Manager
Justice Tween Brands
07.2018 - 06.2020
High School Diploma -
Miguel Contreras High School