ANDREA ROSALES-OROZCO
Planned Parenthood
Moreno Valley,CA
2
Languages
8
years of professional experience
Customer-focused professional with experience in front desk operations, administrative support, and team coordination. Strong communication, organization, and problem-solving skills with the ability to manage high-volume environments while delivering efficient, patient-centered service.
Work History
Front Desk Representative
1 Year 7 Months- Greeted and checked in patients, fostering a welcoming and confidential environment
- Scheduled appointments and managed high-volume phone calls, ensuring efficient patient flow
- Verify insurance and process intake documentation
- Maintain patient records in compliance with privacy regulations
- Handle sensitive situations with professionalism
- Provided administrative support to clinical staff, enhancing overall office operations
Manager of Operations
3 Years 5 Months- Supervised daily operations, enhancing customer service quality
- Trained and developed staff, improving adherence to service standards
- Managed hiring, onboarding, scheduling, and performance to maintain team effectiveness
- Resolved employee and customer conflicts
- Maintained inventory and budget control
- Ensured compliance with safety regulations
After-School Program Leader
1 Year 3 Months- Developed engaging lesson plans that fostered creativity and critical thinking among students.
- Implemented behavior management strategies to promote positive interactions among students.
- Evaluated student progress, providing tailored feedback to enhance individual learning experiences.
- Coordinated daily activities ensuring a safe and supportive environment for all participants.
- Collaborated with educators to integrate academic enrichment into after-school activities effectively.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
Education
A.S. - Psychology
A.S. - Sonography
- 3.9 GPA
High School Diploma
Skills
Patient Intake Coordination
Insurance Verification
Administrative Support
Scheduling & Coordination
Customer Service
Microsoft Office
Problem-Solving
Team Leadership
Staff Training
Bilingual
Interview Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Representative
Planned Parenthood
02.2025 - CurrentRead More
Manager of Operations
Pacific Pita
01.2020 - 06.2023Read More
After-School Program Leader
Think Together, Inc.
08.2018 - 11.2019Read More
Moreno Valley College
A.S. from Psychology
Read More
High Desert Medical College
A.S. from Sonography
Read More
Vista Del Lago
High School Diploma
Read More