Andrea Roybal
Española,NM
Summary
Experienced manager with 5+ years at the local Verizon in Los Alamos, NM. Specializing in Apple iOS systems, including iPhones and iPads. Skilled in troubleshooting technical issues and setting up devices.
Overview
16
16
years of professional experience
Work History
Store Manager
Verizon
01.2019 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Collaborated with IT teams to resolve complex technical issues and improve overall system performance.
- Facilitated effective communication between end users, IT staff, and management regarding system updates and changes.
- Worked with customers having technical issues using their mobile devices. Walked them through certain issues.( ie Email, software issues, App logins, and possible bugs in the phone. )
Wireless Sales Representative
Ensignal/ Verizon
10.2018 - 01.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Sold at least 20 phones, Connected devices, Internet devices and tablet products per week with a 25% conversion rate. ( Minimum of 15% expected)
- Kept track of inventory and completed weekly and monthly device and accessory counts.
Bartender
Chilis Bar And Grill
11.2016 - 09.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/ Server
Qb's Bar And Grill
12.2012 - 05.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Beverage Server
Cities Of Gold Casino
11.2010 - 12.2012
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Prepared hot coffee and tea according to customer requests.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Hostess
Rancho De Chimayo
05.2008 - 09.2009
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Española Valley High School
Española, NM05.2008
Skills
- Proficient in working with Apple iPhones and iPads, with a strong understanding of their features and functionality
- Ability to explain and troubleshoot technical issues on iPhones and iPads
- Organization and time management - Excellent record of dependability , availability, attendance, and punctuality
- Excellent interpersonal, oral, and written communication skills and customer service
- Able to work under limited direction and/or supervision
- Administrative support-ability to handle confidential and sensitive information
- Fluent in Apple and IOS systems
- Proficient in Excel
Timeline
Store Manager
Verizon
01.2019 - Current
Wireless Sales Representative
Ensignal/ Verizon
10.2018 - 01.2019
Bartender
Chilis Bar And Grill
11.2016 - 09.2017
Bartender/ Server
Qb's Bar And Grill
12.2012 - 05.2016
Beverage Server
Cities Of Gold Casino
11.2010 - 12.2012
Hostess
Rancho De Chimayo
05.2008 - 09.2009
High School Diploma -
Española Valley High School