Andrea Roybal
Loveland,CO
Summary
Proven leader and efficient multitasker, adept in business management and customer relations, with a track record of maintaining profitability for Snooze Mattress Company. Skilled in budget development and problem-solving, I excel in fostering teamwork and collaboration, ensuring operational excellence and client satisfaction without compromising on detail or organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Franchise Owner
Snooze Mattress Company
10.2023 - Current
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Collaborated with corporate representatives on sales goals, marketing initiatives, operational procedures, thus maintaining consistency across the brand network.
- Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
Dillards Beauty Advisor
Dillards Department Store
01.2011 - 07.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Ophthalmology Technician
Rocky Mountain Eye Center
03.2016 - 11.2018
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Supported surgical procedures by setting up instruments, calibrating equipment, and providing assistance as needed during minor procedures.
- Assisted ophthalmologists in performing diagnostic tests, ensuring accurate measurements and data collection.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Education
Associate of Science - Psychology
Pueblo Community College
Pueblo, CO06.2006
Skills
- Multitasking
- Problem-solving abilities
- Reliability
- Organizational Skills
- Small business operations
- Customer Relations
- Business Management
- Teamwork and Collaboration
- Attention to Detail
- Effective Communication
- Budget Development
- Contract Management
Timeline
Franchise Owner
Snooze Mattress Company
10.2023 - Current
Ophthalmology Technician
Rocky Mountain Eye Center
03.2016 - 11.2018
Dillards Beauty Advisor
Dillards Department Store
01.2011 - 07.2020
Associate of Science - Psychology
Pueblo Community College
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