Andrea Rupard
Hickory Creek,TX
Summary
Dynamic food server with a proven track record at The Reserve Culinary Tavern, excelling in customer relationship building and efficient order taking. Recognized for enhancing guest satisfaction through exceptional service and adherence to cleanliness standards, while effectively training new team members to uphold high operational standards. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
Work History
Food Server
The Reserve Culinary Tavern
01.2023 - Current
- Assisted in menu knowledge and food pairings to enhance guest experience.
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Trained new team members on service protocols and restaurant operations.
- Developed strong relationships with regular customers, fostering loyalty and repeat visits.
- Cultivated warm relationships with regular customers.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Efficiently managed sections with up to 8 or more tables at a time.
Food Server
Verf's Grill and Tavern
05.2020 - 12.2023
- Implemented efficient table turnover strategies to optimize seating capacity.
- Managed multiple table sections of up to 6 tables efficiently.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
Warehouse Associate
Life Science Logistics
05.2022 - 08.2022
- Operated material handling equipment to ensure efficient product movement within warehouse.
- Collaborated with team members to maintain accurate inventory records and optimize storage space.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Education
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX12-2025
Bachelor of Arts - Sociology
Texas Tech University
Lubbock, TX12-2025
Skills
- Cash handling
- Food handling
- Professional attitude
- Order taking
- Cleanliness standards
- Relationship building
- Memory retention
- Point of sale (POS) system operations
Timeline
Food Server
The Reserve Culinary Tavern
01.2023 - Current
Warehouse Associate
Life Science Logistics
05.2022 - 08.2022
Food Server
Verf's Grill and Tavern
05.2020 - 12.2023
Bachelor of Arts - Psychology
Texas Tech University
Bachelor of Arts - Sociology
Texas Tech University