Andrea Russell

• General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted with 7 day meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Traveled to clients' homes 6 day a week to complete healthcare services and promote continuity of care.

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
• Solicit sales of new or additional services or products
• Design, plan, organize, or direct orientation and training programs for employees
• Evaluate modes of training delivery, such as in-person or virtual, to optimize training effectiveness, training costs, or environmental impacts
• Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
• Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
• Consistently met or exceeded performance goals, contributing to the overall success of the call center.
• Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from customers
• Helped 40+ customers every day with positive attitude and focus on customer satisfaction.

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• Managed cash inventory, ensuring accurate balancing of the ATM, vault and individual teller drawers daily.
• Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
• Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
• Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
• Balanced 3 ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
• Conducted 2 audits pre week of ATMs to verify accuracy of transactions and adherence to security protocols.
• Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
• Reduced downtime for ATMs by conducting regular system checks and coordinating repairs with technicians.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Counted, verified and handled bank deposits and armored car transactions.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.