Gayle Benson RN
Nursing
Haverhill,MA
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Adaptable and resilient with strong attention to detail, clinical expertise and emergency response experience.
Overview
27
27
years of professional experience
Work History
RN, Emergency Department
Precision Health Care
Lowell, MA
01.2022 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided direct patient care, stabilized patients and determined next course of action.
- Managed care from admission to discharge.
- Maintained quality care for patients in acute stages of mental health crisis.
- Used Cerner and Epic to maintain records of patient care, condition and progress and reported and discussed observations with supervisor
- Continuously monitored patients and reported changes to head nurses and physicians
- Facilitated transfer of patients throughout medical facility and between departments
- Liaised between nurses, physicians, patients and visitors
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines
Regional Account Executive
Partners Pharmacy
Marlborough, MA
11.2019 - 06.2021
- Identified new targets, developed new business opportunities and presented differentiating products to customers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Conducted Trade shows and Educational events to network and develop relationships
- Negotiated, prepared and signed contracts with clients.
- Expanded business through effective network development, identifying new and prospective clients.
- Maintained high level of knowledge in industry and complementary skills to professionally represent the company.
- Attended training to become SME on proprietary technology.
RN Account Manager and Business Development
Preferred Pharmacy Solutions
Haverhill, MA
09.2008 - 11.2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Conducted analysis to address customer issues which led to positive customer outcomes.
- Planned and developed sales presentations with unique value proposition
- Developed pipeline of opportunity and managed stages of growth
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Identified and registered for all key trade shows and pertinent sales events
- Planned educational programs and coordinated venues
- Retained customers by providing exceptional customer service.
- Networked among local business and community organizations to develop leads and generate business.
- Negotiated, prepared and signed contracts with clients.
- Managed needs of more than 35 customers at once using strong prioritization and multitasking abilities.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Expanded business through effective network development, identifying new and prospective clients.
- Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Leveraged effective networking strategies to generate new business opportunities.
- Developed business pipeline using cold and warm techniques.
RN Account Manager
Beacon Hospice, an Amedisys Company
Boston, MA
09.2005 - 09.2008
- Provided outstanding Hospice services to new and long-standing customers by attending closely to concerns and developing solutions
- Interfaced with Clinical operations and wide range of medical professional, patients and families on daily basis to drive business results
- Provided education to physicians, hospitals, skilled nursing and assisted living facilities regarding regulations of hospice industry
- Identified and closed new business opportunities generating 15-30 admissions per month.
- Collaborated with physicians and nursing to quickly assess patients and deliver appropriate hospice treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Education
Bachelor of Science - Human Services
University of Massachusetts Amherst
Amherst, MA05.1978
Associate of Arts - RN
North Shore Community College
Danvers, MA05.1995
Skills
- Customer Service
- Compassionate
- Driven
- Excellent listening skills
- Collaborative
- Adaptability
- Reliability
- Creative Problem Solving
- Presentation skills
- Resilient
- Outstanding people skills
Timeline
RN, Emergency Department
Precision Health Care
01.2022 - Current
Regional Account Executive
Partners Pharmacy
11.2019 - 06.2021
RN Account Manager and Business Development
Preferred Pharmacy Solutions
09.2008 - 11.2019
RN Account Manager
Beacon Hospice, an Amedisys Company
09.2005 - 09.2008
Bachelor of Science - Human Services
University of Massachusetts Amherst
Associate of Arts - RN
North Shore Community College
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