Andrea Ruby Sanches
Phoenix,AZ
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Banner Alzheimer’s Institute
03.2024 - Current
- Assisted with patient intake processes, ensuring accurate data entry and efficient workflow.
- Prepared examination rooms, maintaining cleanliness and organization for optimal patient care.
- Supported physicians during examinations, documenting vital signs and medical history accurately.
- Handled scheduling of patient appointments, optimizing clinic flow and minimizing wait times.
- Educated patients on treatment plans and medication adherence, fostering understanding and compliance.
- Managed inventory of medical supplies, ensuring availability for daily operations without disruption.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Supported patient education initiatives regarding Alzheimer's disease management.
- Obtained prior authorizations for medications and procedures.
- Assisted the movement disorders clinic prepping charts , set up for procedures.
- Sorted incoming faxes, and messages.
Patient Navigator
Comprehensive Medical Care
07.2023 - 01.2024
- Coordinated patient care plans to enhance communication between healthcare providers and patients.
- Guided patients through complex healthcare processes, ensuring timely access to services and resources.
- Facilitated referrals to specialists, managing follow-up appointments and tracking patient progress effectively.
- Mentored junior staff on best practices in patient navigation, fostering a collaborative team environment.
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in scheduling doctor and healthcare appointments.
- Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
- Educated patients on insurance and healthcare plans.
- Fostered strong relationships with local service organizations to expand available resources for patient referrals.
- Evaluated patient navigation programs for effectiveness, leading to targeted improvements and innovations.
- Conducted follow-up calls to assess patient satisfaction and gather feedback for service enhancement.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Medical Assistant
Access Primary Care
04.2022 - 06.2023
- Administered patient assessments and gathered medical histories to facilitate effective care planning.
- Coordinated patient appointments, ensuring optimal scheduling for clinic operations and provider availability.
- Assisted healthcare providers with examinations and procedures, enhancing patient comfort and care quality.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive patient information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Improved clinical workflow with introduction of electronic health records system.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Medical Care Coordinator
Phoenix Children's Hospital CCBD
04.2021 - 03.2022
- Coordinated care plans for patients, ensuring seamless communication among multidisciplinary teams.
- Developed and implemented patient education resources to enhance understanding of treatment protocols.
- Monitored patient progress, adjusting care strategies based on clinical feedback and outcomes.
- Medical assistant front and back office
- Streamlined appointment scheduling processes to reduce wait times and improve patient satisfaction.
- Facilitated family meetings to discuss treatment options, addressing concerns and aligning goals with care teams.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patients'' needs.
- Advocated on behalf of patients, helping them navigate complex insurance policies and secure necessary coverage for medical services.
- Acted as a liaison between patients, families, and healthcare professionals to address concerns and resolve issues promptly.
- Facilitated timely referrals to specialists, optimizing patients'' access to appropriate care services.
- Provided education to patients and families on treatment options, medication management, and healthy lifestyle choices.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Medical Assistant/Clinic Surgery Scheduler
Banner MD Anderson Cancer Center
03.2020 - 02.2021
- Assisted healthcare providers with patient examinations and procedures.
- Prepared examination rooms, ensuring compliance with safety and cleanliness standards.
- Scheduled patient appointments and managed electronic health records efficiently.
- Coordinated communication between patients and medical staff to enhance care continuity.
- Scheduled patient surgeries
- Ensured that preop checklist was completed by patients.
- Obtained prior authorizations for surgeries.
- Specimen collection
- Handled adequate sterilization techniques.
- Provided Preop instructions and surgery information.
Medical Assistant
Cancer Treatment Centers Of America
07.2012 - 02.2020
- Assisted with patient intake processes, ensuring accurate data entry and efficient workflow.
- Prepared examination rooms, maintaining cleanliness and organization for optimal patient care.
- Supported physicians during examinations, documenting vital signs and medical history accurately.
- Handled scheduling of patient appointments, optimizing clinic flow and minimizing wait times.
- Educated patients on treatment plans and medication adherence, fostering understanding and compliance.
- Managed inventory of medical supplies, ensuring availability for daily operations without disruption.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Supported patient education initiatives regarding Alzheimer's disease management.
- Obtained prior authorizations for medications and procedures.
- Assisted the movement disorders clinic prepping charts , set up for procedures.
- Sorted incoming faxes, and messages.
Education
Medical Assistant
International Institute of The Americas
Phoenix, AZ07.2006
Skills
- Treatment Room Preparation
- Routine Laboratory Testing
- Completing Insurance Forms
- Examination Preparation
- Updating Medical Records
- Problem Anticipation and Resolution
- Blood and Tissue Collection
- Operating EKG Equipment
- Multi-Line Telephone System Operation
- Coordinating Drug Refills
- Social Perceptiveness
- Patient Relations
- Cleaning and Organizing
- Proper Sterilization Techniques
- Inventory and Supply Management
- Height and Weight Measurement
- Professional Bedside Manner
- EMR Systems
- Endometrial Biopsy
- Monitoring Patient Progress
- Medical History Collection
- Advanced Anatomy Knowledge
- Simple Dressings
- Ultrasound Setup
- Removing Sutures
- Medical Histories and Vital Statistics
- Diagnostic Equipment Expertise
- Electronic Charting
- Medical Procedures Understanding
- Punch Biopsies
- Medical Supply Monitoring
- Rapid Strep Testing
- Charting Expertise
- Catheter Change and Preparation
- HIPAA Compliance
- Pulse Oximetry
- Medical Assistance
- Documentation Procedures Expertise
- Proper Waste Disposal
- Dressing Removal
- Preliminary Testing
- Hazardous Waste and Disposal
- Venipuncture Expertise
- Sharps Disposal
- Vitals Collection and Documentation
- Performing Urinalysis
- Vision and Hearing Tests
- Lab Specimens and Collections
- Referral Verification
- Family Medicine
- Patient Data Gathering
- Performing Immunizations
- Explaining Instructions
- Patient Preparation and Assistance
- Phlebotomy Functions
- Standards Compliance
- Cosmetic Surgery
- Performing EKGs
- Pulmonary Function Measurement
- Patient History Documentation
- Bone Density
- Taking Vital Signs
- Administering Vaccines
Certification
- RMA- Registered Medical Assistant , American Medical Technologies - 2018 to current
- BLS/CPR Certified
Timeline
Medical Assistant
Banner Alzheimer’s Institute
03.2024 - Current
Patient Navigator
Comprehensive Medical Care
07.2023 - 01.2024
Medical Assistant
Access Primary Care
04.2022 - 06.2023
Medical Care Coordinator
Phoenix Children's Hospital CCBD
04.2021 - 03.2022
Medical Assistant/Clinic Surgery Scheduler
Banner MD Anderson Cancer Center
03.2020 - 02.2021
Medical Assistant
Cancer Treatment Centers Of America
07.2012 - 02.2020
Medical Assistant
International Institute of The Americas