Andrea Sanders
Concord,NC
Summary
Talented and professional individual with a good understanding of the industry. Considered a knowledgeable leader and dedicated problem solver. Over 20 years of valuable expertise to drive the company\'s objectives forward. Keen attention to detail, experience in coordinating projects, programs, and implementing improvements result in delivering exceptional results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Systems Training Manager
Coca-Cola Consolidated, Inc
03.2019 - Current
- Learning and developing training for new software/programs/upgrades or changes of programs
- Virtual and In Person Training to end users on new software
- Project management of new software deployment through all milestones
- Support of software deployment including troubleshooting, defect reporting and defect resolution
- Support over 700 end users during deployments of software
- Business process lead for Equipment Service Division/CAM at Consolidated
- Responsible for developing new processes, reviewing current processes to streamline for waste and improvement
WFM Administrator
Coca-Cola Consolidated, Inc
03.2015 - 03.2019
- Helped develop and create the workforce management team at the call center
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Responsible for forecasting and scheduling for over 200 agents using excel spreadsheets, formulas and graphs
- Training teammates, new hires and peers
- Adept at partnering and collaborating daily with CCC leadership as well as partners outside of the CCC; Outside partnering included TA's, CONA Support, Shared Services Managers, Field Reps and MDM
- Responsible for identifying and developing new processes for brand new team
Education
BSBA - Marketing
UNCC
06.2002
Skills
- Process evaluation and enhancement
- Program Optimization
- Procedure Development
- Effective Communication Skills
- Analytical and Problem-Solving Skills
- Flexibility and Adaptability to any Environment
- Strong Interpersonal Skills
- Teaching, Coaching, Training Experience
Certification
Nominated and complete the Emerging Leaders course at CCCi.
Timeline
Systems Training Manager
Coca-Cola Consolidated, Inc
03.2019 - Current
WFM Administrator
Coca-Cola Consolidated, Inc
03.2015 - 03.2019
BSBA - Marketing
UNCC