Summary
Overview
Work History
Additional Information
Timeline
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Andrea Sands

2017 N Buena Vista Street Burbank,USA

Summary

  • Dedicated Helping Professional with a Passion for People
  • Compassionate and Service-Oriented Team Member
  • Committed to Making a Positive Impact
  • People-First Professional with Strong Support Skills

Overview

9
9
years of professional experience

Work History

Lead Behavioral Health Technician

Southcoast Behavioral Health
Studio City, CA
01.2023 - Current
  • Wake up clients, rounds, medication, transportation to appointments, meetings, church, and outdoor activities.
  • UA clients randomly, facilitate groups, build relationships with clients, and help them through 12 weeks of PHP and IOP programming.
  • Support Client Recovery: Provide daily structure and supervision for individuals in recovery from drug or alcohol addiction.
  • Monitor Behavior and Safety: Observe clients for signs of relapse, withdrawal, or crisis, and report concerns to clinical staff.
  • Facilitate Group Activities: Lead or assist with recovery-based group sessions, life skills classes, or recreational therapy.
  • Document Client Progress: Maintain detailed and accurate records on client behavior, participation, and incidents, per HIPAA guidelines.
  • Conduct drug screens: Administer and document urine drug tests or breathalyzers as part of treatment protocols.
  • Assist with Intake and Discharge: Help new clients acclimate to the program and ensure all intake procedures are completed. Support discharge planning when clients complete treatment.
  • Crisis Intervention: Respond calmly to emotional outbursts, aggression, or relapse, using de-escalation techniques.
  • Coordinate with the Clinical Team: Communicate daily updates and behavioral observations with counselors, nurses, and supervisors.

Sales Manager

Luxury Limousine
Glendale, CA
06.2021 - 01.2023
  • Book reservations for a limousine company for weddings, proms, concerts, corporate events and special occasions.
  • Marketing for luxury limousines to hotels, businesses, families for transportation.
  • Luxury Transportation Sales
  • Reservation & Scheduling Systems
  • Client Relations & Customer Service
  • Dispatch Coordination
  • CRM & Booking Software (e.g., Limo Anywhere, Salesforce)
  • Upselling & Cross-Selling Services
  • High-Profile Client Management
  • Time Management & Multitasking

Hostess

BOB'S BIG BOY RESTAURANT
Burbank, CA
03.2021 - 03.2022
  • Cashier, hostess seat guests, Handel to go orders for phone orders.
  • Take cash and credit card payments.
  • Answer phone place food orders over the phone.
  • Assist servers if they need help with food orders.
  • Customer Service & Communication: Warm and professional guest greeting, Excellent verbal communication, Handling guest complaints gracefully, Active listening and conflict resolution, Ability to stay calm under pressure.

Cashier / Supervisor

Goodwill Industries
Santa Barbara, CA
05.2016 - 06.2019
  • Manage daily cash handling procedures, including opening and closing registers, balancing drawers, and preparing bank deposits.
  • Step in as cashier during busy periods, handling high-volume transactions quickly and accurately.
  • Monitor floor operations and resolve customer issues or complaints professionally and effectively.
  • Assist with employee scheduling, shift coverage, and onboarding of new hires.
  • Maintain store appearance and ensure compliance with company policies and procedures.

Additional Information

Celebrate Recovery Ministry leader at South Hills Church Burbank 2025, Graduate of Teen Challenge Ministry 2018, Awarded MVP February 2025 at Southcoast Recovery

Timeline

Lead Behavioral Health Technician

Southcoast Behavioral Health
01.2023 - Current

Sales Manager

Luxury Limousine
06.2021 - 01.2023

Hostess

BOB'S BIG BOY RESTAURANT
03.2021 - 03.2022

Cashier / Supervisor

Goodwill Industries
05.2016 - 06.2019

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Andrea Sands