ANDREA SASS
Williamson,GA
Summary
Very strong leader and takes initiative to go above what is asked. Have a wide range of experience and excel in sales and management positions. Naturally a strong leader and great at encouraging employees. Have a creative mind set and eye for what captures the consumer’s attention. Highly capable Personal Assistant skilled at prioritizing tasks with ease. Bringing several years of experience supporting superior roles.
Overview
17
17
years of professional experience
Work History
Store Manager
Cash America Pawn
10.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Warehouse Associate
Amazon Warehouse
11.2020 - Current
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Identified safety hazards and notified management to determine proper resolution of issues.
Personal Assistant/Private Nanny
Laiken Jordan LLC
02.2021 - 10.2022
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Assisted children in dressing appropriately for day's activities.
- Assisted with light housekeeping duties as well as running errands.
- Involved children in caring for household pets and chores.
- Promoted language development skills through reading and storytelling.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Manager's Assistant
KelMar Technologies
06.2019 - 02.2021
- Utilized companies software to create and edit correspondence, documents and materials.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Supported department procurement activities by coordinating with manager for direction.
- Ran errands to support daily needs of management.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Licensed Health Care Agent
Independence Blue Cross Blue Shield of Pennsylvania
09.2017 - 12.2019
- Started with this company as the newest licensed agent for Open Enrollment in 2017.
- Only the top 15 producing agents were kept to continue through SEP season.
- As a top agent through OEP (open enrollment) I continued to be a top producing agent through June.
- On top of having to meet daily sales quota I was also was responsible for outbound sales campaigns, collecting payments, continuance of required education, and customer service.
- Constant testing and training was also a big part of the job once SEP (special enrollment period) season started.
- I do have a proven sales record if wanted.
Manager
Bikers Den
03.2017 - 08.2017
- Daytona Beach Bikers Den is a Custom Printing Biker Fashion Clothing and accessory store.
- The start of this job was only supposed to be for the ten days of Daytona Bike week.
- I was asked to be the permanent full time Manager at the end of the ten days.
- Duties included scheduling, payroll when asked, hiring at least a dozen temps and train them for Bike Week and Biktoberfest, printing the designs on the clothing for the events, packing and shipping of the event clothing, stocking the store, keeping the store eye grabbing, balancing the cash drawer, and during out of state events the owner leaves and I take over all responsibility of the store.
- I am the only key and alarm code holder.
- Besides the owner I am the only permanent worker.
- This job also fluctuates hours worked due to event demand.
- During events hours go to 16 plus hours with no days off being the only trained press operator/printer.
Lead Sales
Leon Leather Co
06.2014 - 03.2017
- Daytona Beach Leon Leather is the world’s largest traveling leather and country apparel store.
- The job entails the setting up of tents, unloading and loading of the merchandise, working the show, and then the taking down and repacking of the equipment and merchandise.
- This is for eight months a year and the days are usually 16 hour days.
- Exceed in target goals.
- Strong leader and always go above and beyond what is expected.
Owner
Andrea Sass’s Cleaning Service, Central
02.2008 - 06.2015
- Started up a small residential cleaning service in February 2008.
- Started very small just myself.
- In March 2009 I had three employees working full time.
- I did jobs from hoarding clean outs, apartment clean outs, eviction clean outs, and cleaning of residential homes on a regular weekly/bi-weekly schedule.
- Had 40 homes that were cleaned twice monthly on a rotating bi-weekly schedule in N.Y.
- And a handful of customers here now in Florida.
- Optimized team hiring, training and performance.
- Managed day-to-day business operations.
Education
Associates - business: Business Management
University of Phoenix
High School Diploma - General/Regents
Fabius-Pompey High School
Fabius, New York2000
Skills
- Schedule creation and maintenance
- Exceptional Organizational Skills
- Emotionally Supportive
- Behavior Management Techniques
- Staff Management
- Cheerful and energetic
- Complaint resolution
- Inbound and Outbound Calling
- Sales expertise
- Filing and data archiving
- Meeting planning
- Staff Collaboration
- Activity and Event Planning
Timeline
Store Manager
Cash America Pawn
10.2022 - Current
Personal Assistant/Private Nanny
Laiken Jordan LLC
02.2021 - 10.2022
Warehouse Associate
Amazon Warehouse
11.2020 - Current
Manager's Assistant
KelMar Technologies
06.2019 - 02.2021
Licensed Health Care Agent
Independence Blue Cross Blue Shield of Pennsylvania
09.2017 - 12.2019
Manager
Bikers Den
03.2017 - 08.2017
Lead Sales
Leon Leather Co
06.2014 - 03.2017
Owner
Andrea Sass’s Cleaning Service, Central
02.2008 - 06.2015
Associates - business: Business Management
University of Phoenix
High School Diploma - General/Regents
Fabius-Pompey High School
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