Andrea Schopbach
Niles,Michigan
Summary
Proven Expanded Functions Dental Assistant with a track record of enhancing patient satisfaction and streamlining operations at Elite Dental Partners Dba Mahoney Family Dentistry. Rejoined the team after taking a position at another dental office, demonstrating reliability and a strong commitment to quality care. Excelled in emergency management and patient communication, showcasing exceptional problem-solving and effective communication skills.
Overview
25
25
years of professional experience
Work History
Expanded Functions Dental Assistant
Elite Dental Partners Dba Mahoney Family Dentistry
South Bend, IN
09.1999 - Current
- Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
- Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
- Skillfully managed dental emergencies, stabilizing patients and coordinating appropriate follow-up care.
- Increased efficiency in the dental office by assisting with chairside duties such as taking impressions and fabricating temporary crowns.
- Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.
- Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes.
- Optimized inventory management by maintaining accurate records of supplies and equipment usage, minimizing waste, and ordering necessary materials in a timely manner.
- Managed patient records with attention to detail, updating medical histories and inputting relevant information into the practice management software system.
- Streamlined appointment scheduling and management, reducing wait times and improving patient satisfaction.
- Scheduled and confirmed patient appointments.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
From February 2006 to June 2011 I worked in another dental office but returned to Mahoney Family Dentistry after being contacted by Dr. Mahoney.
Education
Associate of Applied Science - Dental Assisting
Lake Michigan College
Benton Harbor, MI05.1985
Skills
- Deadline-oriented
- Budgeting and finance
- Customer Support
- Project Management
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Problem-solving abilities
- Organizational Skills
- Effective Communication
- Taking Medical and Dental Histories
- Appointment Scheduling
- Patient Communication
- Patient Recordkeeping
- Inventory Management
- Treatment Planning
- Dental staff support
- Customer Service
- Interpersonal Skills
- Written Communication
- Active Listening
References
References available upon request.
Timeline
Expanded Functions Dental Assistant
Elite Dental Partners Dba Mahoney Family Dentistry
09.1999 - Current
From February 2006 to June 2011 I worked in another dental office but returned to Mahoney Family Dentistry after being contacted by Dr. Mahoney.
Associate of Applied Science - Dental Assisting
Lake Michigan College
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