Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Andrea Scipio

Staff Assistant
Houston,TX

Summary

Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Talented Assistant with excellent interpersonal skills and more than 13 years of experience.

Work History

Staff Assistant

Michael E DeBakey Veteran's Affairs Medical Center
Houston , TX
2020.11 - Current
  • Provides advice and guidance on interpretation of administrative directives and instructions.
  • Researches regulations, Standard Operating Procedures to develop recommendations for presentation to managers, supervisors, etc.
  • Identifies and resolves problems arising from internal administrative management activities.
  • Oversees Equipment Inventory Listing, and prepares necessary documents to accession and de-accession of property.
  • Makes staff feel comfortable about disclosing errors and close calls while maintaining professional accountability. Protects
  • Establishes and maintains good relations with various groups and organizations such as other hospitals, medical societies, colleges and universities, volunteer groups, and community at large.
  • Participates/presents in meetings with I and various interdisciplinary committees to address administrative
  • Track, analyze and report status of announcement, selection and onboarding of all vacancies of Registered Nurses, Licensed Vocational Nurses, Certified Nursing Assistant, Health Techs, physicians, Dentists, extenders, and title 5 employees.
  • Responsible for personnel actions involving key subordinates and for effective labor/staff relations through coordination with Human Resources.
  • Produced high-quality communications for internal and external use.
  • Prepared meeting rooms and materials and recorded important information.

Supervisory Medical Support Assistant

Michael E DeBakey Veteran's Affairs Medical Center
Houston , TX
2019.08 - 2020.11
  • Training included clinical and administrative structure and functions.
    Responsible for supervising Primary Care's Advanced Medical Support Assistants and Lead Medical Support Assistants.
    Responsible for assigning and assure completion of administrative tasks and will orient and evaluate performance of subordinates.
  • Responsible for full administrative and professional planning and directing administrative functions of clinics within Primary Care Service Line.
    Ensures that errors in administrative processes and transmissions are corrected in timely manner to ensure capture of
    workload, demographics, insurance buffer system and other essential administrative information.
    Provides support to PCMM Coordinator and ensures all duties and functions of PCMM program are being met and
    other duties assigned.
  • Oriented and trained new staff on proper procedures and policies

Lead Medical Support Assistant

Michael E DeBakey Veteran's Affairs Medical Center
Houston , TX
2017.11 - 2018.08
  • Responsible for leadership of outpatient Medical Support Assistants and provides comprehensive, detailed and on-the-job training to all new clinic personnel in clinic unit area.
  • Evaluates personnel and work areas to establish adequate coverage.
  • Acts as contact person between Clinical Nurse Managers, Patient Access Center, Medical Support Supervisor and VA staff.
  • Keeps supervisor advised regarding performance of MSA's.
  • Maintains continuity of functions and provides full medical administrative support to clinical and administrative medical center staff.
  • Ensures that (VistA) is operational, evaluates, and resolves computer related problems.
  • Meets needs of customers while supporting the Medical Center and Service missions, consistently communicate and treat customers (patients, visitors, volunteers all Medical Center staff) in courteous, tactful, and respectful manner
  • Handle patient grievances and resolve complications Handle patient grievances and resolve complications promptly at lowest level necessary. Consult management
  • Performs management and/or program support work, such as program or resource planning, evaluation of administrative programs, liaison, special projects, or board or committee related work.

Education

Health Care Administration

San Jacinto College District
Pasadena, TX

Skills

Problem Solving Team Building Process Improvement Equipment Management

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Timeline

Staff Assistant

Michael E DeBakey Veteran's Affairs Medical Center
2020.11 - Current

Supervisory Medical Support Assistant

Michael E DeBakey Veteran's Affairs Medical Center
2019.08 - 2020.11

Lead Medical Support Assistant

Michael E DeBakey Veteran's Affairs Medical Center
2017.11 - 2018.08

Health Care Administration

San Jacinto College District
Andrea ScipioStaff Assistant