MICHELLE A WALLACE
Tampa,Florida
Summary
Experienced with administrative functions, including scheduling, correspondence, and office management. Uses organizational and communication skills to facilitate efficient workflow and team coordination. Knowledge of office software and systems to support daily operations effectively.
Overview
28
28
years of professional experience
Work History
Staff Assistant
Department of Children and Families
Pinellas County, FL
09.2023 - Current
- Originally hired as Family Support Worker (FSW) for Pinellas County; accepted the position of Staff Assistant soon after to assist the Office Managers with the Department’s transition of responsibilities from the Sheriff’s Department. Tasks include, but not limited to, daily managerial support to the administration and staff, oversight of office logistics (shipping/receiving and vehicle transport/maintenance), records management, primary point of contact for client or other Agency coordination.
- Handled incoming phone calls professionally, directing callers to appropriate parties or addressing their inquiries directly when possible.
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Managed scheduling and communication for departmental meetings and events, ensuring smooth logistics.
- Developed and maintained filing systems to ensure easy access to critical documentation.
- Assisted in data entry and management of case records, improving accuracy and consistency of information.
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Maintained professional front desk, handled incoming calls and delivered exceptional service to
Substitute Teacher
Kelly Services, Inc.
Tampa, FL
08.2021 - 05.2023
- Provided short and long-term solutions for Administrations’ teaching staff throughout the Hillsborough County Public School system. Maintained class curriculum across the kindergarten through high school spectrum. Resigned to pursue more stable full-time employment.
- Implemented lesson plans to ensure educational continuity during teacher absences.
- Adapted instructional materials to meet diverse student learning needs effectively.
Real Estate Agent
Stoffel & Assoc, LLC
Tampa, FL
05.2020 - 05.2021
- Licensed real estate agent with a thorough knowledge of the real estate legal requirements in the State of Florida. Independent and active engagement with clients around the Hillsborough County area was rewarding; but resigned from this position to pursue more rewarding endeavors.
Homemaker and Military Spouse
U.S. Navy
U.S.
11.1997 - 01.2021
- Sacrificed a “normal” life in the service to the Country but truly enjoyed every opportunity and challenge that came with it! As “Commander of Home Operations”, I raised two children and kept the ship afloat, so to speak, as my spouse was called away time and again. Over the course of twelve moves between duty stations, I embraced the hardships and rewards to gain a greater understanding and appreciation of the diversity of culture and richness of people everywhere.
- Managed household operations, ensuring efficiency and organization in daily routines.
- Coordinated family schedules, optimizing time management for various activities and commitments.
Education
Associate of Arts Degree - General Studies
Gulf Coast Community College
Panama City, FLCertified Nurse Assistant - undefined
The Red Cross
Honolulu, HISkills
- Problem solving
- Communication
- Team building and teamwork
- Document management
- Calendar management
- Reception duties
- File organization
- Scheduling and planning
- Data entry proficiency
- Meeting preparation
- Verbal and written communication
- Fast learner
- Microsoft Office Suite
- Relationship building
- Administrative tasks
- Mail distribution
- Document preparation
- Office equipment troubleshooting
- Office administration
- Recruitment assistance
- Employee onboarding
- Customer service
- Time management
- Dedicated team player
- Confidential document control
Timeline
Staff Assistant
Department of Children and Families
09.2023 - Current
Substitute Teacher
Kelly Services, Inc.
08.2021 - 05.2023
Real Estate Agent
Stoffel & Assoc, LLC
05.2020 - 05.2021
Homemaker and Military Spouse
U.S. Navy
11.1997 - 01.2021
Certified Nurse Assistant - undefined
The Red Cross
Associate of Arts Degree - General Studies
Gulf Coast Community College