Xochilth Cruz
Cutler Bay
Summary
Dynamic healthcare professional skilled in fostering trusting relationships with patients while enhancing their daily lives through compassionate care. Expertise in medical billing and EMR systems supports efficient service delivery and effective communication among healthcare teams.
Overview
9
9
years of professional experience
Work History
Staff Assistant
Value Care At Home
Doral
02.2026 - 05.2026
- Managed daily administrative tasks for home care service operations.
- Coordinated scheduling for staff and client appointments efficiently.
- Handled client inquiries and provided timely support through various channels.
- Maintained accurate records for patient care and service documentation.
- Facilitated communication between healthcare providers and families effectively.
- Supported team initiatives to enhance service delivery in home care settings.
- Created spreadsheets in Excel to track data related to projects.
- Prepared documents such as memos, letters, invoices, reports and other materials for distribution.
- Responded promptly to emails sent by various departments within the organization.
- Offered reception coverage to relieve staff during absences or breaks.
Caregiver
Value Care
Miami
01.2022 - 05.2026
- Provided attentive care to disabled children and supported families with sick or disabled parents.
- Administered medications according to care plan, ensuring adherence to prescribed protocols.
- Monitored clients' activity levels and encouraged engagement in physical activities to promote mobility.
- Developed strong and trusting relationships with patients to facilitate smooth, quality care.
- Managed patient transportation and appointment scheduling.
- Contributed insights during team meetings to address client progress and family concerns.
Account Resolution Specialist
JJX Management
Miami
09.2024 - 2026
- Managed accounts by updating correspondence and creating accounts to ensure accurate client records.
- Trained new team members on company procedures to enhance onboarding experience.
- Answer incoming/outgoing calls to clients.
- Schedule business meetings.
- Assign tasks to other team workers on site.
- Prepared estimates, reports, budgets, letters, and memos to support effective communication and decision-making.
- Managed inventory of supplies to maintain stock levels.
Technician/ Contact Lens Representative
South Florida Eye Care Center
Homestead
03.2022 - 12.2023
- Answer any incoming calls to make appointments for OV.
- Assist front desk with patient check in.
- Conducted eye pressure tests (NCT) and auto refractor assessments to evaluate patient vision.
- Read patient's recent RX with phoropter machine.
- Take patient's visual acuities, update medical records, and chief's complain.
- Test patient's eyes with OCT, visual fields machine; Optic nerve, 5-line, Macula, 24-2, Ptosis, PHOTO, and Keratoconus.
- Managed ordering, receiving, reviewing, and shipping of contact lenses, ensuring timely patient notifications upon arrival.
- Led training sessions to educate patients on proper insertion and removal techniques for hard and soft contact lenses.
Vision Technician
South Florida Vision
Miami
12.2020 - 12.2022
- Executed auto refraction procedures, ensuring precise vision measurements for optimal patient care.
- Operated tonometer and ICP to assess intraocular pressure, contributing to accurate diagnostic evaluations.
- Assisted opticians in resolving incoming and outgoing issues related to glasses and contact lens orders, facilitating smooth operations and enhanced customer satisfaction.
- Enter data such as demographic characteristics, history, extent of disease, diagnostic procedures, or treatment into system.
- Directed any incoming calls to appropriate department.
- Scheduled and confirmed patient diagnosis appointments, surgeries, and/or medical consultations.
Account Resolution Specialist
First Source Resolution
Florida
01.2017 - 12.2020
- Billed medical insurance for hospital-based physician services, ensuring accurate processing and timely reimbursement.
- Managed distribution of patient invoices for billing, facilitating prompt payments and reducing outstanding balances.
- Oversaw patient account management processes.
- Verify patient information and benefits.
- Research account denials and file written appeals.
- Documented detailed efforts in CUBS system to maintain comprehensive records of account activities.
Education
Medical -
Miami Dade Collage
Homestead, FloridaSome College (No Degree) - Administrative Assistant
Penn Foster College
Scottsdale, AZ05-2026
Skills
- Billing Coordination
- Accounts Management
- Financial Administration
- EMR Systems
- Data entry
- Record keeping
- Office administration
- Scheduling and planning
- Customer service
- Bilingual - Spanish and English
- Effective Leadership
- Problem Solving
- Confidentiality
- Adaptability skills
- Communication skills
Languages
Spanish
Professional
English
Professional
Timeline
Staff Assistant
Value Care At Home
02.2026 - 05.2026
Account Resolution Specialist
JJX Management
09.2024 - 2026
Technician/ Contact Lens Representative
South Florida Eye Care Center
03.2022 - 12.2023
Caregiver
Value Care
01.2022 - 05.2026
Vision Technician
South Florida Vision
12.2020 - 12.2022
Account Resolution Specialist
First Source Resolution
01.2017 - 12.2020
Medical -
Miami Dade Collage
Some College (No Degree) - Administrative Assistant
Penn Foster College