Zarriah Ellis

• As a Staff Assistant at AAA, my responsibilities involve providing comprehensive support to members and assisting the manager with daily office operations. My key duties include:
  
  International Driving Permits: Issuing International Driving Permits (IDP), ensuring all necessary documentation is accurate and complete for members traveling abroad.
  Travel Planning & Bookings: Booking hotel accommodations and car rentals for members, leveraging AAA resources to secure competitive rates and suitable arrangements.
  Triptik Driving Directions: Providing detailed Triptik driving directions, assisting members with route planning for both domestic and international travel.
  Membership Services: Signing individuals up for new AAA memberships and assisting existing members with renewals and service inquiries.
  Passport Photos: Taking professional passport photos that meet all official requirements for members' travel document applications.
  Foreign Currency Exchange: Facilitating the sale of foreign currency, ensuring accurate transactions and providing members with necessary travel funds.
  Office Administration: Assisting the manager with various daily office duties, contributing to the smooth and efficient operation of the branch.

Shift Leader with experience overseeing all aspects of daily store operations, ensuring team productivity, and managing customer inquiries in both a specialized Photo Lab and General Merchandise environment.

Expert Employee Trainer responsible for the successful onboarding of new team members, providing continuous support and skill development to enhance their performance and knowledge.

Demonstrated proficiency in the Photo Lab Department, including digital imaging services, photo processing, and technical troubleshooting to meet customer needs and product specifications.

Managed General Merchandise tasks, including inventory control, visual merchandising, and floor support, to maintain a well-organized and profitable sales environment.

• Managed all aspects of carry-out orders, from accurate order taking and entry to timely packaging and payment processing.
  Ensured order accuracy by meticulously checking items against the customer's request before bagging and delivery.
  Provided exceptional customer service to carry-out guests, addressing inquiries and resolving any issues promptly and courteously.
  Maintained cleanliness and organization of the carry-out station, including restocking supplies and preparing condiments.
  Processed various payment methods including cash, credit, and debit transactions with precision.
  Collaborated effectively with kitchen and serving staff to ensure smooth order flow and guest satisfaction.
  
  Hostess Responsibilities
  
  Warmly greeted and welcomed guests upon arrival, providing a positive first impression.
  Managed the waitlist and seating chart efficiently to optimize table turnover and minimize guest wait times.
  Escorted guests to their tables, presenting menus and announcing their server.
  Addressed guest inquiries regarding wait times, menu items, or restaurant facilities with professionalism.
  Maintained a clean and organized host stand and waiting area.
  Assisted in bussing and resetting tables as needed to support serving staff and ensure readiness for new guests.
  Answered incoming phone calls and directed them to the appropriate department or individual.
  Collaborated with servers and management to ensure a seamless dining experience for all guests.

• As a Shift Leader at Subway,
  
  Overseeing daily operations: Directly supervise team members, assign tasks, and ensure all procedures are followed efficiently. This includes managing rush periods, controlling inventory flow, and maintaining a clean and organized workspace.
  Customer service excellence: Lead by example in providing exceptional customer service. Handle customer inquiries, resolve complaints, and ensure every guest has a positive experience.
  Team management and development: Train new employees on Subway's standards, policies, and procedures. Provide ongoing coaching and feedback to team members, fostering a positive and productive work environment. Ensure adherence to uniform and hygiene standards.
  Cash handling and financial accountability: Manage cash register operations, perform accurate cash drops, and reconcile sales at the end of the shift. This includes handling various payment methods and processing transactions efficiently.
  Food preparation and safety: Ensure all food preparation meets Subway's quality and safety standards. Monitor food temperatures, freshness, and proper storage. Oversee opening and closing procedures related to food stations.
  
  Key Holder Responsibilities
  
  As a Key Holder
  Store opening and closing: Securely open and close the restaurant, following all established procedures for alarm systems, lighting, and cash management.
  Security and safety: Maintain the security of the premises, including cash and inventory. Respond to alarm calls if necessary and ensure all safety protocols are followed.
  Inventory management: Assist with receiving and stocking deliveries, ensuring proper rotation of products. Monitor inventory levels and communicate shortages or discrepancies to management.
  Maintaining store standards: Ensure the store consistently meets Subway's cleanliness, organization, and presentation standards throughout all operating hours.