Andrea Scott
Decatur,GA
Summary
With over 20 years of diverse professional experience, I bring a wide range of skills to the table. From an Honorably Discharged active duty Army service member as a Petroleum Supply Specialist to a Licensed Master Cosmetologist owning and operating my own hair salon, a contractor Insurance claims representative for All-State Insurance Company, and a MARTA transit bus operator. Strong foundation in safety operations, driving laws, and customer service allows for effective management of calls, collaboration with teams, and optimization of client satisfaction. Valuable asset for any organization seeking to streamline daily operations and tasks.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Licensed Master Cosmetologist
Styles by Andrea
06.2006 - Current
- Executed tailored beauty services, focusing on cutting, coloring, styling, and scalp treatments to suit individual client preferences.
- Apply advanced knowledge of hair product chemistry to deliver desired results and ensure client satisfaction
- Expanded customer base by 100% through effective marketing and superior customer service.
- Participate in ongoing professional development to remain informed about industry advancements.
- Developed personalized beauty regimens based on client needs and preferences, fostering lasting relationships.
Bus Operator
MARTA
02.2020 - 04.2022
- Ensured passenger safety by adhering to traffic laws and company policies, and conducted pre-trip inspections to maintain vehicle readiness.
- Facilitated seamless travel experiences through assistance with transit procedures and behavioral oversight.
- Facilitated effective communication with dispatchers regarding operational challenges.
Insurance Claims Specialist/Contractor/Remote
Allstate Insurance Co
02.2018 - 02.2020
- Ensured confidentiality while utilizing technology for claims processing and vehicle inspections.
- Guided policyholders through claim submission process, simplifying it to minimize errors and delays.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Total Rewards Coordinator/Marketing
Caesars Entertainment/Casino
09.2016 - 01.2018
- Delivered courteous and informative interactions with guests, updating player profiles and personal information to maintain accurate accounts.
- Facilitated the guest experience by managing charter bus arrivals and issuing bonuses, while effectively handling and resolving customer complaints.
Clothes Inspector
GoodWill Corp.
06.2016 - 02.2017
- Maintained an organized and visually appealing store layout, enhancing the shopping experience and ensuring merchandise was displayed according to brand guidelines and seasonal themes.
- Assisted in inventory management by conducting regular stock checks, restocking items, and processing returns, contributing to efficient store operations.
- Provided exceptional customer service by resolving concerns promptly, offering styling advice, and collaborating with team members to create attractive displays and window arrangements.
Cashier/Customer Service
Wal-Mart Super Center
11.2014 - 06.2015
- Processed customer transactions accurately and efficiently, handling various payment methods, and managed high-volume checkout lanes during peak hours while maintaining speed and precision.
- Delivered exceptional customer service by addressing inquiries and concerns, resolving issues promptly, and ensuring a clean and organized checkout area, contributing to enhanced customer satisfaction.
Medical Records Clerk/Internship
Total Billing Management
05.2014 - 06.2014
- Conducted patient eligibility verification, reconciled payments against billed claims, and supported billing and accounts receivable recovery processes, including Medicare, Medicaid, and commercial insurance collections.
- Organized and maintained confidential patient records in compliance with HIPAA regulations, assisted healthcare providers with information retrieval, and collaborated with IT to resolve EHR system issues.
Petroleum Supply Specialist
United States Army
09.2000 - 12.2004
- Operated and maintained refueling systems, tactical vehicles, and fuel tanker trucks, ensuring safe and efficient transport and delivery of petroleum products while adhering to safety protocols.
- Conducted routine inspections and maintenance on petroleum equipment, effectively managing repairs and safe disposal of hazardous waste, and provided training to junior personnel on maintenance procedures.
- Received commendation for exceptional marksmanship and consistently ensured equipment functionality and readiness through regular inspections and participation in demanding training courses.
Education
Academic High School Diploma - College Preparatory
Southwest Dekalb High School
Decatur Ga05.1998
Commercial Drivers License A - Transportation
Georgia Driving Academy
Conyers, GA10.2019
State Of Georgia Licensed Master Cosmetology - Cosmetology
Georgia Career Institute
Conyers, GA05.2006
Associate's degree - Medical Technology
Anthem College
Atlanta, GA05.2014
2nd Year in Mass Communication - T.V & Broadcasting, Mass Communication/T.V & Broadcasting
Savannah State University
Savannah, GA01.2000
Skills
- Training & Development (10 Years)
- Microsoft Office (15 Years)
- Commercial Driving License (Class A, P Endorsement) (5 Years)
- Bus Driving Experience (1 Year)
- Tractor-Trailer Experience (4 Years)
- Load & Unload (4 Years)
- Tanker Experience (4 Years
- Oil & Gas Experience (4 Years)
- Hair Styling (15 Years)
- Makeup Application (15 Years)
- Osha (10 Years)
- HIPAA Compliance (2 Years)
- Medical Terminology (2 Years)
- Medical Scheduling (2 Years)
- Data Entry (5 Years)
- Insurance Verification (2 Years)
- Abstracting Medical Records (2 Years)
- Medicaid Portal (2 Years)
- Medicare (2 Years)
- Medisoft (2 Years)
- Office Ally (2 Years)
- CMS 1500 Form (2 Years)
- CPT-4 & ICD-9-CM (2 Years)
- Medical Billing and Coding (2 Years)
- ICD-10 (2 Years)
- Anatomy Knowledge (4 Years)
- Software Troubleshooting/Technical Troubleshooting
- Problem-Solving/Conflict Resolution
- Phone Etiquette/Communication Skills
- Time Management
- Multitasking
- Adaptability
Certification
- CDL A August 2020 to January 2030
- Passenger Endorsement August 2020 to January 2030
- Master Cosmetology License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bus Operator
MARTA
02.2020 - 04.2022
Insurance Claims Specialist/Contractor/Remote
Allstate Insurance Co
02.2018 - 02.2020
Total Rewards Coordinator/Marketing
Caesars Entertainment/Casino
09.2016 - 01.2018
Clothes Inspector
GoodWill Corp.
06.2016 - 02.2017
Cashier/Customer Service
Wal-Mart Super Center
11.2014 - 06.2015
Medical Records Clerk/Internship
Total Billing Management
05.2014 - 06.2014
Licensed Master Cosmetologist
Styles by Andrea
06.2006 - Current
Petroleum Supply Specialist
United States Army
09.2000 - 12.2004
Associate's degree - Medical Technology
Anthem College
2nd Year in Mass Communication - T.V & Broadcasting, Mass Communication/T.V & Broadcasting
Savannah State University
Academic High School Diploma - College Preparatory
Southwest Dekalb High School
Commercial Drivers License A - Transportation
Georgia Driving Academy
State Of Georgia Licensed Master Cosmetology - Cosmetology
Georgia Career Institute
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