Lynn Kollbaum
Sergeant Bluff,IA
Summary
Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. With a love tailoring services to customer's needs.
A fast learner, detail orientated and great at organizational skills. When asked a specific question or given things to respond to and you'll find communication is efficient and to the point. Great at delegating and inspiring.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Licensed Master Cosmetologist
Two Finches Salon And Spa
Sioux City, IA
10.2021 - Current
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Maintained client treatment records and designed long-term care programs for return customers.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Kept detailed records of customer information and services provided to increase return customers
Hairstylist Booth Renter
Self-employeed
Sioux City, IA
01.2015 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Organized sales area and work station to showcase products and boost sales.
- Manage inventory needs
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
Technical Training Director
Belle
Sioux City, IA
04.2012 - 01.2015
- Conducted orientation sessions and organized on-the-job training for new hires.
- Created and developed training curriculum for 3 locations for all salon services and procedures
- Evaluated technical skills and trained new hires in hair color consultations, chemistry, mixing and application
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Trained in and monitored employees attitude, accountability, and appearance
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Coordinated ongoing technical training and personal development classes for staff members.
- Selected and assigned instructors to conduct specific training programs.
- Researched and obtained relevant course materials to achieve training objectives.
- Organized classes and class needs for guest artists such as inventory and models
- Worked as a master cosmetologist and mentor
Hair Color Educator
Aveda
Sioux City, IA
01.2004 - 01.2015
- Traveled to Midwest salons to train salon staff in traditional and innovative hair color techniques and salon management.
- Trained salon staff of over 20 in consultations, chemistry, mixing, and application of Aveda hair color
- Trained salon staff in attitude, aptitude and appearance
- Assisted other trainers in class room set up, helping with student and model needs, and teaching
- Assisted other trainers in performing hair services for classes of over 20 and hair shows for over 100 participants
- Developed lesson plans
- Organized and ordered inventory and model calls
- Created power point presentations and used software for classes
- Received and processed stock into inventory management system
- Participated in team-building activities to enhance working relationships
- Managed team of employees, overseeing hiring, training, and professional growth of employees
- Maintained excellent attendance record, consistently arriving to work on time
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Hair Color
Aveda Services Midwest Career College
Minneapolis, MN01.2005
Licensed Cosmetology - Cosmetology
Stewarts School of Beauty
Sioux City, IA06.1992
High School Diploma -
West High School
Sioux City, IA05.1991
Skills
- Supply Ordering and Maintenance
- Adaptable to Changing Client Needs
- Trend Awareness
- Originality and Creativity
- Digital Record-keeping
- Advanced Cosmetology
- Client Consultations and Satisfaction
- Training Seminars
- Email Software
- Payment Transactions
- Video Tutorials
- Relaxation Techniques
- Desktop and Laptop Computers
- Electronic Calendar Management
- Selling and Upselling
- Hair, Face and Skin Analysis
Certification
Inspiring Champions Retailing
Inspiring Champions Business Building
Aveda Train the Trainer Hair Color
Timeline
Licensed Master Cosmetologist
Two Finches Salon And Spa
10.2021 - Current
Hairstylist Booth Renter
Self-employeed
01.2015 - Current
Technical Training Director
Belle
04.2012 - 01.2015
Hair Color Educator
Aveda
01.2004 - 01.2015
Hair Color
Aveda Services Midwest Career College
Licensed Cosmetology - Cosmetology
Stewarts School of Beauty
High School Diploma -
West High School