Brandy Bradley

• Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
• Researched latest trends in hair and makeup to stay updated on color, style and technique.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Processed payments, entering sales in register for prompt customer service.
• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Maintained client treatment records and designed long-term care programs for return customers.
• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Created marketing advertisements to increase awareness of services and boost sales.
• Used scissors, trimmers, clippers, razors and brushes on over Number customers with Number% customer satisfaction rate.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
• Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Introduced salon to alternative hair therapies involving natural products to bring in new clients.
• Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Trained salon staff in traditional and innovative haircutting techniques and salon management.
• Answered phone calls and emails to schedule client appointments.
• Maintained regular client list of up to Number repeat customers while handling Number walk-in clients daily.

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• Styled hair, makeup and nails for customers for special events and occasions.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Consistently received positive performance reviews from guests.
• Offered professional cuts, color services and extensions to salon customers.