ANDREA SHACKERFORD
Financial Services
Charlotte,NC
Overview
17
17
years of professional experience
Work History
TRID Post Closing Specialists - Remote
Crosscountry Mortgage Inc
Cleveland, Ohio
03.2024 - Current
- Reviewed and validated details of loan applications and closing documentation.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to reflect borrowers' bottom-line costs accurately.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Investor Purchase Specialist - Post Closing
Wyndham Capital Mortgage LLC / SoFi Inc
Charlotte - Remote, NC
09.2020 - 11.2023
- Conducted audit of loan documentation for verification of loan funding.
- Worked with third-party vendors to address and clear loan closing requirements.
- Reviewed Loan Estimates and Closing Disclosures for TRID Compliance.
- Managed validation of documentation to regulate underwriting and closing requirements.
- Ordered property insurance, IRS Transcripts, and Appraisal corrections to protect against loss on mortgaged property.
Sr. Mortgage Operations Specialist
JPMorgan Chase
Cleveland, OH
11.2015 - 09.2019
- Reviewed loan applications and supporting documentation for completeness and compliance.
- Reviewed and cleared Fraudguard Alerts and Early Check Errors.
- Analyzed and performed data entry for Coop/CEMA/Condo/TRID documentation.
- Worked with correspondent lenders to clear pre-purchase conditions.
Wholesale Jr. Underwriter
NYCB Mortgage LLC a Div. of NYCB Family of Banks
Cleveland, OH
11.2011 - 11.2015
- Reviewed financial statements, credit information and title data to complete underwriting process
- Completed Questionnaires for PUD Project Review, title commitments, Appraisals etc
- Signed off on underwriting loan conditions and managed clients inquires via email and inbound calls
- Ordered mortgage insurance and requested case number via FHA Connection.
Loss Mitigation Specialist / Collections
Ohio Savings Bank a Div. of NYCB Family of Banks
Cleveland, OH
08.2007 - 11.2011
- Contacted borrowers to assess reasons for default, individual intents and options for resolving issues.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Provided information about different property liquidation options.
- Verified income of borrower and gathered credit information.
Education
Associate of Arts - Business Administration (Financial Services)
University of Phoenix
Phoenix, AZSkills
- Customer Focused
- Problem Solving
- Organization
- Decision-Making
- Time Management
- Negotiation and Investigation
- File Management
- Data Collection and Analysis
- Attention to Detail
- Microsoft Office
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
State Licenses
- NC Insurance Adjuster - License No: 21016566
- FL Insurance Adjuster - License No: G151267
- NC Notary Public - 2021
- Certified Loan Signing Agent, National Notary Association
Timeline
TRID Post Closing Specialists - Remote
Crosscountry Mortgage Inc
03.2024 - Current
Investor Purchase Specialist - Post Closing
Wyndham Capital Mortgage LLC / SoFi Inc
09.2020 - 11.2023
Sr. Mortgage Operations Specialist
JPMorgan Chase
11.2015 - 09.2019
Wholesale Jr. Underwriter
NYCB Mortgage LLC a Div. of NYCB Family of Banks
11.2011 - 11.2015
Loss Mitigation Specialist / Collections
Ohio Savings Bank a Div. of NYCB Family of Banks
08.2007 - 11.2011
Associate of Arts - Business Administration (Financial Services)
University of Phoenix
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