Andrea Shafer
Summary
- Reliable, motivated and adept at adhering to company guidelines and procedures.
- Strong attention to detail, dedication to teamwork and focused on promoting customer satisfaction.
- Loyal with proven history of workplace punctuality.
Overview
11
11
years of professional experience
Work History
Inventory / Customer Service / Valet Coordinator
Georgia Spa Company
Auburn, GA
07.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Explained charges, fees, terms of sales, and service agreements to over [30] customers daily.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Rental Housekeeper
Lightnin Production Rental
Lawrenceville, GA
03.2015 - 07.2021
- Assisting supervisor in day to day operations as well as standing in when the supervisor is absent.
- Performing a variety of activities to ensure all rental units are cared for and inspected according to standards.
- Notify Superiors on any damages, deficits and disturbances.
- Adhere strictly to rules regarding health and safety practices related to the company.
Event Coordinator
Rancho Alegre Farm
Dacula, GA
05.2012 - 04.2017
- Worked/Organized medium and large scale events.
- Engaged with customers and guests enthusiastically to make difference and achieve business goals for promotions and special events.
- Maintained on-site presence during events to consistently meet quality expectations.
- Followed established guidelines and procedures.
- Listened to requests from guests and coordinated required services and solutions with other departments.
Education
High School Diploma -
Apalachee High School
Winder, GA05.2012
Skills
- Quality Assurance
- Customer Service Excellence
- Employee Scheduling
- Warehousing
- Maintain a high level of performance with little to no supervision
- Operations oversight
- Bilingual
Timeline
Inventory / Customer Service / Valet Coordinator
Georgia Spa Company
07.2021 - Current
Rental Housekeeper
Lightnin Production Rental
03.2015 - 07.2021
Event Coordinator
Rancho Alegre Farm
05.2012 - 04.2017
High School Diploma -
Apalachee High School