Andrea Sifuentes
Austin,TX
Summary
Accomplished Customer Service Representative with expertise in active listening and complaint resolution, honed at Nelnet. Proven track record in enhancing customer satisfaction and streamlining processes. Adept at using Microsoft Outlook for efficient communication. Recognized for achieving a customer satisfaction rate through effective de-escalation techniques and professional telephone demeanor.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Nelnet
01.2025 - 06.2025
- Operated food production machinery to ensure efficient processing and quality control.
- Followed safety protocols to maintain a safe working environment for all team members.
- Assisted in packaging finished products for distribution and retail display.
- Collaborated with team members to meet daily production targets and deadlines.
- Maintained cleanliness of workstations and adhered to sanitation standards throughout the facility.
- Monitored inventory levels of raw materials, reporting shortages to supervisors promptly.
- Adapted quickly to changing tasks and priorities within fast-paced production environments.
- Packaged food items for shipment and organized orders for delivery.
Front Desk Receptionist
Marriot Hotel
04.2024 - 02.2025
- Greeted and assisted guests with check-in and check-out procedures, ensuring a seamless experience.
- Managed reservations using property management systems to optimize room availability and guest satisfaction.
- Responded promptly to guest inquiries, providing information about hotel amenities and local attractions.
- Maintained cleanliness and organization of the front desk area, promoting a welcoming environment for guests.
- Implemented feedback mechanisms to gather guest insights, driving improvements in service quality and satisfaction levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Gas Battery Line Operator
Itron
08.2023 - 10.2023
- Operated machinery to assemble and test electronic devices efficiently.
- Monitored production line for quality control and safety compliance.
- Collaborated with team members to streamline assembly processes.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Loaded and unloaded product on and off conveyor line by routinely lifting up to Number pounds.
- Collaborated with team members to achieve daily production targets and consistently meet deadlines.
Food Production Worker
Conagra Brands
06.2018 - 06.2023
- Operated food production machinery to ensure efficient processing and quality control.
- Followed safety protocols to maintain a safe working environment for all team members.
- Assisted in packaging finished products for distribution and retail display.
- Collaborated with team members to meet daily production targets and deadlines.
- Maintained cleanliness of workstations and adhered to sanitation standards throughout the facility.
- Monitored inventory levels of raw materials, reporting shortages to supervisors promptly.
- Adapted quickly to changing tasks and priorities within fast-paced production environments.
- Packaged food items for shipment and organized orders for delivery.
Education
High School Diploma -
Waseca High School
Waseca, MNAssociate of Arts - Psychology
South Texas College
McAllen, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint resolution
- Payment processing
- Follow-up skills
- De-escalation techniques
- Multi-line phone talent
- Professional telephone demeanor
- Microsoft outlook
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Nelnet
01.2025 - 06.2025
Front Desk Receptionist
Marriot Hotel
04.2024 - 02.2025
Gas Battery Line Operator
Itron
08.2023 - 10.2023
Food Production Worker
Conagra Brands
06.2018 - 06.2023
High School Diploma -
Waseca High School
Associate of Arts - Psychology
South Texas College