Andrea Silva
Wells Fargo | Susana DelVillar
Los Angeles,CA
1
Language
14
years of professional experience
Utilize the skills I have learned as a student and a worker in a professional environment. To satisfy my customers and associate 100%. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit.
Work History
Branch Operation Coordinator
4 Months- Understanding financial principles and practices.
- Being able to work with numbers accurately.
- Keeping track of cash flow and transactions.
- Maintaining the cash drawer, and ATMS ensuring that it’s balanced.
- Being personable and helpful when interacting with customers.
- Maintaining risk management.
- Resolved customer complaints and inquiries in a professional matter.
- Handled checks and cash transactions accurately, and efficiently.
Bank Teller
2 Years- Processed customer transactions with accuracy and efficiency using point-of-sale systems.
- Assisted customers in account inquiries, maintaining high satisfaction levels through effective communication.
- Managed cash drawer, ensuring compliance with bank policies and minimizing discrepancies.
- Trained new tellers on operational procedures and customer service best practices.
Cashier Supervisor
6 Years 7 Months- Used the tools I was given to get feedback and surveys.
- Asked customers about signing up on our Rewards Program.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Greeted customers and responded to requests for information.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Processed exchanges and returns by inputting in company database.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Built and maintained working relationships with peers and upper management.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Sales Associate
5 Months- Acknowledging and being attentive of customers' concerns.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
Cashier/Sales Associate
4 Months- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Kept store presentable with regular cleaning and organization.
- Delivered consistent and dedicated service through front-end customer engagement.
CUSTOMER SERVICE
9 Months- Organization of products and organization of clothing.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
Education
High School Diploma
Leadership Club - Dance Club - Spanish Club - Cheerleading
Skills
Excellent communication skills
Computer skills
Driving business growth
Reliable and trustworthy
Leadership development
Merchandising
Languages
Bilingual English/Spanish
Timeline
Branch Operation Coordinator
Wells Fargo | Susana DelVillar
01.2026 - 05.2026Read More
Bank Teller
Enedelia Cuevas
03.2022 - 03.2024Read More
Cashier Supervisor
Adidas Outlet | Melissa Waller
08.2015 - 03.2022Read More
Sales Associate
Juan's Catering Services | Yomara Solis
12.2014 - 05.2015Read More
Cashier/Sales Associate
Tilly's Clothing Store | Stacy Huezo
06.2014 - 10.2014Read More
CUSTOMER SERVICE
Casa Rodriguez | Martha Rojas
08.2012 - 05.2013Read More
Esteban Torres East LA Performing Arts Magnet
High School Diploma
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