JAZMIN BARRERA
Belleville,NJ
Summary
Accomplished Branch Operation Coordinator with a proven track record at M&T Bank, enhancing client satisfaction and compliance through effective office administration and compliance monitoring. Skilled in budget planning and sales support, I significantly boosted employee retention and client satisfaction rates. Demonstrates an excellent work ethic and adeptness in branch security, aligning with employer-desired skills for impactful results.
Overview
16
16
years of professional experience
Work History
Branch Operation Coordinator
M&T Bank
02.2015 - Current
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Assisted in managing sales targets alongside generating leads for potential clients.
- Utilized software systems to record progress of various tasks.
- Effectively managed risk by implementing strategies aligned with corporate guidelines.
- Enhanced customer satisfaction through effective communication and prompt resolution of issues.
- Boosted employee retention by fostering a positive work environment and providing ongoing support and training.
- Organized office operations and procedures.
- Continuously monitored market trends to stay competitive in the industry, adjusting strategies as needed.
- Facilitated timely resolution of customer complaints, enhancing client satisfaction rates significantly over time.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Submitted loan applications to underwriter for verification and recommendation.
- Complied with established internal controls and policies.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Established and checked coding procedures, monitored reports and updated internal files.
WAMU Bank/JP Morgan Chase Bank
Senior Teller
10.2008 - 02.2015
- Manage daily operations, ensuring accuracy in cash handing, deposit, withdrawals and shipment cash in and cash out.
- Conduct regular audits and ensure compliance with banking regulations and internal policies.
- Proof the ATM, Vault, Teller Difference reports, Money Orders, Official Check and Saving Bonds.
Education
Production Manager/Patternmaking
1991-1999 Fashion Institute of Technology
New York, NYHigh School Diploma -
Emerson High School
Union City06.1986
Skills
- Office Administration
- Document Preparation
- Compliance Monitoring
- Budget Planning
- Sales Support
- Meeting facilitation
- Branch Security
- Excellent work ethic
Timeline
Branch Operation Coordinator
M&T Bank
02.2015 - Current
WAMU Bank/JP Morgan Chase Bank
Senior Teller
10.2008 - 02.2015
Production Manager/Patternmaking
1991-1999 Fashion Institute of Technology
High School Diploma -
Emerson High School