Andrea Slade
Cincinnati
Summary
Dynamic customer service leader with a proven track record at Mass Mutual, enhancing client satisfaction through effective complaint resolution and interdepartmental communication. Skilled in training staff and implementing quality checks, I drive process improvements while fostering a collaborative environment. Committed to delivering excellence in customer relations and operational efficiency.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
38
38
years of professional experience
Work History
Customer Service Lead
Mass Mutual Financial
Cincinnati, OH
10.2001 - 07.2026
- Led team in delivering exceptional customer service, enhancing client satisfaction and retention.
- Developed and implemented training programs to improve service skills across staff.
- Analyzed customer feedback to identify trends and drive process improvements.
- Coordinated resolution of complex client issues, ensuring timely responses and effective outcomes.
- Mentored new hires, promoting knowledge sharing and fostering a collaborative work environment.
Computer Operator
Western Southern Life Insurance
Cincinnati, OH
06.1988 - 09.2001
- Operated and monitored computer systems to ensure efficient processing of insurance applications.
- Conducted routine system checks to identify and resolve technical issues promptly.
- Provided training and support to junior operators on software and operational procedures.
- Enhanced data entry accuracy by implementing standardized protocols and quality checks.
Education
High School Diploma -
Roger Bacon
Cincinnati, OH06-1988
Skills
- Customer complaint resolution
- Interdepartmental communication
- Telephone etiquette
- Customer relations
- Customer service excellence
Timeline
Customer Service Lead
Mass Mutual Financial
10.2001 - 07.2026
Computer Operator
Western Southern Life Insurance
06.1988 - 09.2001
High School Diploma -
Roger Bacon