Andrea Small
Long Beach,CA
Summary
I am an enthusiastic experienced customer service representative and a clerical support agent. I offer over 10 years of experience in a call center, healthcare and corporate environment. I am seeking a full time position at a company where I can use my skills as an asset. I would be happy to learn new things. I will work very hard and give 100% with my skills and knowledge.
Overview
12
12
years of professional experience
Work History
Copy Assistant
William Canton Bindery and Copies
12.2023 - 05.2024
- Copied fliers, brochures, Obituaries and books, Event notices and invitations
- Answered telephones, Order Taker, Delivery Driver.
Clerical Associate
Busy Lady Pam LLC.
10.2021 - 11.2023
- Answered busy telephones, Scheduled appointments by telephone and in-person, Filed paperwork, Cleaned Spa, Showers and Exercise Equipment.
CareGiver
03.2020 - 10.2021
- Primary Caregiver for family members with covid-19 and other medical issues.
Clerical Assistant
Los Angeles Superior Court
06.2018 - 02.2019
- Assisted judicial officers and staff, Retrieving sensitive documents, files for court proceedings, Scanned, copied and shredded documents, Organized filing room and cabinets and binders.
Assisted Event Planner
01.2018 - 06.2018
- Assisted at Party events, Scheduled meetings and events, Order taker, Ran Errands.
Member Services Representative
Beacon Health Options
05.2016 - 10.2017
- Answered heavy phones with excellent customer service skills in a call center environment, Used excellent listening skills with customers, Assisted customers with billing and claims inquiries, Assisted members with appeals and grievance process, Assisted customers with demographic changes, assisted customers with referral process, eligibility and benefits.
Customer Service Representative
Medical professionals
11.2015 - 05.2016
- Demonstrated strong customer service skills, handling inbound and outbound calls, Assisted members with account information, Handled billing and claims inquiries, resolving any concerns including submitting grievances and appeals.
Provider Services Representative
Orthonet West
10.2012 - 01.2015
- Handled heavy call volume in a call center inbound and outbound, Provided Insurance benefits to members and providers, Handled claims inquiries, made demographic changes, Handled research and resolution for each call.
Education
No Degree -
Long Beach City College
Long Beach, CASkills
- Customer Service
- Administration
- Clerical Office
- Call Center
- Typing
- Microsoft Office
- Outlook
- Excel
- Research
- Scheduling
- Grievance
- Appeals
Timeline
Copy Assistant
William Canton Bindery and Copies
12.2023 - 05.2024
Clerical Associate
Busy Lady Pam LLC.
10.2021 - 11.2023
CareGiver
03.2020 - 10.2021
Clerical Assistant
Los Angeles Superior Court
06.2018 - 02.2019
Assisted Event Planner
01.2018 - 06.2018
Member Services Representative
Beacon Health Options
05.2016 - 10.2017
Customer Service Representative
Medical professionals
11.2015 - 05.2016
Provider Services Representative
Orthonet West
10.2012 - 01.2015
No Degree -
Long Beach City College
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