Andrea Smith

Attract, hire, develop, inspire, and retain top talent

Teach, coach, and train to improve the success and selling potential of all associates

Effectively and fairly lead and drive high-performance of all associates.

Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates

Build highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information

Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus

Implement and sustain magazine direction to optimize business and bring the product story to life

Consistently lead the focus on delivering emotionally engaging customer experiences while implementing sales strategies

Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities

Maintain policies and procedures

Incorporate asset protection and safety messages into daily operations

Ensure sound operational processes, including receiving and processing product, stockroom management and omni channel fulfillment

Drive accuracy through completion of all required business directives such as merchandise disposition practices

Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment as necessary based on sell through and seasonal changes

Lead efforts at point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience

Ensure that store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer

Maintain appropriate levels of product on the sales floor by planning and directing floor remerchandising and replenishment as necessary, based on sell through and seasonal changes

Direct, teach and train associates to accurately execute all company merchandising direction to brand standards in a timely manner

Lead execution of pricing activities in the store, ensure that price changes, sign changes and ticketing procedures are completed accurately and efficiently

Support prevention of loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention

Manage the training processes for new hires, ensuring associates are skilled on process best practices, proper inventory procedures, productivity and merchandising standards, product knowledge and how to leverage Kohl’s tools and resources