Andrea Smith
Alba,TX
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Housekeeper
Senior Suite Care & Rehab
Emory, TX
01.2025 - Current
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Performed daily cleaning duties in all areas of the nursing home, including mopping floors, dusting furniture, and washing windows.
- Kept business entrances clean, tidy and professional in appearance.
Server
Verona Italian Cafe
Alba , TX
01.2022 - 12.2025
- Handled money transactions accurately while following company procedures for handling cash payments.
- Implemented feedback from customers to improve service quality and menu offerings.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared checks, itemizing total meal costs and taxes.
- Stocked service areas with supplies during slow periods.
- Responded to ad hoc cleaning duties at end of shift.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Homeschool
Homeschool01-2024
Associate of Applied Science - Medical Office
Tyler Junior College
Tyler, TXSkills
- Cash handling
- Menu knowledge
- Customer service
- Order accuracy
- Sales techniques
- Time management
- Multitasking abilities
- Problem solving
- Deep cleaning
- Attention to detail
Timeline
Housekeeper
Senior Suite Care & Rehab
01.2025 - Current
Server
Verona Italian Cafe
01.2022 - 12.2025
High School Diploma -
Homeschool
Associate of Applied Science - Medical Office
Tyler Junior College
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