Andrea Spencer

• Mentored and motivated team members to achieve challenging business goals.
• Motivated, trained, and disciplined employees to maximize performance.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Managed team schedule with eye for coverage needs and individual strengths.
• Resolved problems promptly to elevate customer approval.
• Handled cash accurately and prepared deposits.
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Negotiated contracts with vendors to acquire competitive prices and quality products.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the organization.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Credit and billing department

• manage large amounts of inbound and outbound calls in timely manner.
• Follow communication scripts when handling different topics.
• Identifying customers needs, clarifying information. Research issues and providing solutions.
• Attend education seminars to improve knowledge and performance.
• Keep records of all conversations in call center database in comprehensible way.
• Billing analysis